Customers' Opinions

We always try to offer our customers the best service and a very fast delivery. The many positive opinions which we received via e-mail show that this already worked out.

But also in the independent portals like Idealo, Ciao and Shopauskunft you will find many positive opinions for which we are very thankful and which we are really proud of.

• Customers opinions at Idealo (German Homepage)
• Customer opinions at Yopi (German Homepage)
• Customers opinions at Ciao (German Homepage)
• Customers opinions at Shopauskunft (German Homepage)
• Customers opinions at Amazon (German Homepage)

In the following you will find a small assortment of e-mails, which we received over the years: (these are all transpations of German customers' opinions)

Hello dear Connox team, I wanted to thank you for the exceptional customer care for my order 175951. Errors are corrected immediately. The customer is really treated like a “king” by you. It is nice that this is still possible in the age of internet shops. Many thanks also to Miss Jensen and her colleague.
Sincerely Lars B.

Hello altogether, a bit late but not forgotten I wanted to give a really really good feedback to you. Everything went on trouble-free with the order of the Zoom Lamp, I experienced a great service also regarding the information reproduction, I had 100% confidence, so everything was great! Customer care of this kind became rare, so I am very grateful that I have been “treated” so intensively by Connox.
Much obliged, Dr. Harald V.

Ladies and Gentleman, I wanted to thank you in due form for the uncomplicated handling of the reclamation. Such a thing became scarcer to find. My family is surely going to use your online portal in a future, as well as recommend it to relatives.
With the kindest regards, Wolf R.

I thank you a lot that you have processed my reclamation this fast, and also that you sent me a new Boiler that soon. This is an exemplarily service, such one I have found extremely rare, certainly.
Kind regards, Dorothee B.

good afternoon.
Ok…there are fast online shops…there also are some, that are very fast. Here at Connox, people, you exaggerate ;-D
Perfekt! Thank you very much! Alexander H.

Dear Mrs. Waldmann,
thank you very much for your efforts & explains about the problem! Please pass my praise of the unexpectedly fast processing of my reclamation to the involved processor! I wish you a restful weekend.
Kind regards Janet G.

Congratulations, we are very astonished of this succeeded design / selection / presentation of the products in your Online Shop.
With a salute from Freiburg
Rose B.

Dear Connox team,
thanks a lot for the fast delivery which was ordered by phone (coffeemaker from Bodum). I am very amazed, as only 24 hours passed by from the moment of the order, until it was delivered. There is another huge German supply chain which would have made me wait 2-3 weeks!!!
Such a fast order processing! Super service!
With my kindest regards from Dresden
Katja S.

Hello nice people from Connox,
I have never experienced such a fast delivery and such a perfect service! Continue like that…
With friendly regards
Brigitte H.

Dear Mister Haas,
I have just read your notice and want to express a very huge praise and gratefulness to you and your whole team for the exceptionally fast, uncomplicated and especially wide customer care.
As a customer of you one feels really comfortable! It feels as if there is still someone perceiving the customer! It has been a long time since I last experienced such a great care. Sure, many things go on easier since the internet, but someone still has to write the messages.
Again, thank you very very much and please show this your colleagues!
Yours sincerely,
Petra F.

Ordered on Sunday, received on Tuesday. I am amazed! This is a new record. A thick approval fort he professional order processing
Salutations,
Chris M. A.

Hello Miss Jensen,
I was very delighted about your answer to our reclamation of the thermos flask Quack. The approach and fast processing of your company in this area is impressive. We would be glad to work together with your company, also in the future!
Beloved greetings from Langenfeld
Bärbel P.

Dear Mr. Haas,
First of all I want to express my gratitude for your engagement, everything worked unexpectedly well, and the delivery arrived at about 13.30 o’clock on Saturday. Maybe we will find interested for the Grill, I will let you know if we do – I have permitted myself to recommend you.

Dear Miss Swiecicka,
The glass arrived safely today. I want to thank you again for the great service! I am sure that the further gifts or my own furnishing are going to remind me of Connox and your friendly help.
Thanks again
Georg A.

[…]At the same time I would like to explicitly praise your newsletter, in layout and inserts he is pleasantly much more than the Newsletters from the great mass that I am used to receive.[…]
With kind regards from Munich,
Stefan L.

Beloved Connox team,
I received my Iittala order today and want to now thank you for the freidnly and professional service! Everything worked without problems and finally I got my red wine decanter, which I have searched for so long!

Many greetings,
Axel F.

Good morning Miss Swiecicka,
Thank you very much for the information. It is nice that you showed so much commitment to my ordering procedure. Incredible – this is not as a matter of course that someone thinks!
Many greetings from Cologne
Iris L.

Very appreciated Mr. Haas,
I want to thank once again for the fast delivery of the Absolut Floor Lamp. I received it in the middle of the last week, it works great!
With friendly regards,
Michel Sch.

Dear Connox team,
Thanks a lot for the very fast delivery of my wardrobe. Also the friendliness of your telephone colleagues was positive and surprising. I am sure recommending you.
With the kindest regards,
Susanne F.

Hello Mister Haas,
The glasses (with carafe) just arrived. My most honest thanks, also for your patience with me.
I wish you a beautiful weekend.
Greetings from Kelkheim
Gabi S.

Good morning,
We have ordered spare parts from your shop on Monday. Tuesday they arrived here. We are positively surprised! A great service – such a service is recommendable. Go on!!
With friendly regards
NK-Design (Kittelberger)

Dear Mr. Haas (or customer care operator),
I want to say thank you once again for the fast and gread processing/order. I know, this might not be interesting, but purchase, payment-opinions and velocity were amazing! I will happily buy in your shop again.
Thanks a lot and a great weekend to you from Berlin,
S. Klimek

Dear Ladies and Gentleman,
I want to honestly thank you for the fast delivery of the knives block! I was really surprised + very happy to have got my ware only one day after the order. A great praisal also to your company, it is funny to purchase in your online shop!
I wish you all a merry Christmas and a happy new year 2006!
Many greetings
Christel F.-G.

Hello,
I hope that you are not surprised of my unusual E-Mail address, but the delivery is especially desired like that, the bank data is correct and the account has sufficient coverage. ;-)
We are delightedly waiting for the glasses, and congratulations to your very unusually nice Website!
Many greetings from Munich,
Thomas R.