Safety and Data Protection
Connox has the Euro-Label, which is a seal of approval for the electronic market in Europe and given by the EHI Retail Institute e.V. (EHI). The trade company has to work according to the European retailers to consumers’ codex in order to get the Euro-Label. Learn more about the Euro-Label.
Private data is exclusively transferred using coded SSL (Secure-Socket-Layer) technology on this website. Use of SSL technology means that your data is encrypted before it reaches the Connox server, so that third parties cannot intercept and reconstruct it.
Connox has the "fair-shipping-costs" seal of approval. Our delivery conditions have been tested and certified as fair!
- Orders under €50 incur a shipping cost of €3.95
- Costs for delivery outside of Germany vary by country and parcel weight. You can calculate shipping costs directly in the shopping cart before you confirm the order.
- Surcharges for bulky goods are calculated according to the size of the parcel and are displayed on the item page.
Connox advocates for price stability for customers and manufacturers. If you find the same product for a lower price somewhere else, send us a message! We will match the price you have found, that's our guarantee. Read more about the Connox Price Promise.
More Reasons to Shop with Connox
- Only branded products and certified replicates of design classics
- Customer care by phone (from 8am to 6pm German time)
- Quick response time
- Same day dispatch for orders before 3pm German time
- Parcel tracking via Track & Trace
- 30 day returns policy
- Best price guarantee
- Prepayment (advance payment by bank transfer): Get 3% discount by paying in advance! Your order will be dispatched once the funds have reached our bank account, usually within 2-3 days.
- Cash payment: If you collect your purchase from our warehouse yourself a cash payment is possible. (Warehouse is in Hanover, Germany. Only available with advance booking).
- Payment upon delivery: Pay for your order when the parcel carrier delivers your order. There is a surcharge of €6.00 for this service. Currently this method is only available in Germany.
- PayPal: Free transaction via your PayPal account.
- Credit Card: Pay with your credit card! We accept American Express, Visa and MasterCard.
Questions and Help
If you have any questions about your orders, the delivery conditions, payment methods or about the availability of the products, you will find further information on our Help and Service page.
We are more than happy to answer your questions personally! Our customer service team is available Monday to Friday between 8am and 6pm German time. Contact us by telephone:
or via email:
You can also use our contact form if you wish.