Advice received via WhatsApp: Connox enhances the customer service
News of 2015-09-29, from Anja Beckmann
The home design shop Connox expands the customer service as well as Zalando with the shopping advice via WhatsApp. Customers will be able to contact Connox directly through the messaging service. The home design shop considered the changing user habits with this step and expects a more personalized care.
Connox customers will be able to send their questions and suggestions via short message, to the mobile number +49 (0)175 2666260. WhatsApp will prove to be a ServicePlus, especially at mobile online shopping. Customers no longer need to switch between media and device, but can express their concerns with just a few clicks and without great effort and time delay. Winded E-Mails have ended when there are short questions. Photos of the living environment or a product with the Smartphone can easily be sent via the messaging app. This will facilitate the consultation.
Mobile first: ServicePlus through informal, comfortable dialog option
"Online stores are no longer the anonymous, impersonal sales platform. Dialogue is possible and desirable - and WhatsApp offers us a more appropriate channel to contact our customers", explains Thilo Haas, CEO of Connox. Connox will support the established telephone service and the changed user’s habits with this new channel. "The customer orientation and service are what make us different to our competitors”, according to Thilo Haas.
The reception of WhatsApp in customer service is one of numerous steps Connox took in order to allow customers easy shopping on the road. The "Mobile First" approach is firmly anchored in the corporate strategy.
Worldwide, more than 800,000 million people use WhatsApp - trends rising (Statista, April 2015). This is how the messaging service evolved to a promising channel for customer support for online shops. It allows the direct exchange between sellers and buyers in real time.
About Connox ( www.connox.de )
Connox is one of the leading online shops for home design. The company based in Hannover has a huge assortment of awarded design objects, design classics and other pretty things for homes in the online shop connox.de - including more than 13,000 selected products from the premium segment. The customer is focussed in the daily work of the 50 employees. The customer will benefit from a high quality service, direct contacts and a modern shop, based on his habits. The in-house developed SaaS solution "EC suite", enables high technologic flexibility and grants the newest safety standards.
Tel.: + 49 (511) 300341-38
Find further information about the company and our products in here .