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Connox and Covid-19 - All you need to know

The rapid spread of the Coronavirus (Covid-19) poses a great challenge to each and every one of us. We will keep you informed about the current situation at Connox here.

Please note: Corona-related delays may occur in all areas. We are doing our best to process your orders and inquiries as quickly as possible, but ask for your understanding if it takes longer than usual. Currently, you can reach us by telephone from Mon to Fri, from 8 to 17 o'clock.

Currently, orders for out-of-stock items from the manufacturers Hay and ferm Living result in delivery times of up to four weeks. We apologize for the unusually long waiting time and thank you for your understanding.

As the situation is rapidly changing, we have set up an information page for you to keep up to date with the effects of the COVID-19 pandemic on your Connox purchase. We update this continuously.

Please note: If your place of residence is currently affected by delivery delays, we will continue to accept your orders and deliver them immediately as soon as the restrictions are lifted.


+++ 2020-04-03 With immediate effect, reduced maximum dimensions and weights apply in Italy and Belgium for the dispatch of parcel shipments. In some cases, the shipping method may change after purchase. In this case, our colleagues from Customer Service will contact you personally and inform you.+++

+++2020-04-02 For your safety and the safety of our employees, we regret that it is currently not possible to collect goods from the forwarding agent. We ask for your understanding and will inform you on this page as soon as forwarding goods can be returned as usual.+++

+++ 2020-03-27 The situation at the borders and the delivery situation have eased. The delivery of parcel and forwarding goods is possible for all European countries and the USA. Please note, however, that delivery delays may still occur, especially in quarantine areas. Find out locally whether parcels can still be delivered to you.+++

+++ 2020-03-26 More security for freight forwarding shipments: In order to protect you and the employees of our forwarding service providers, deliveries are made without physical contact. Delivery is only available curbside; return items and packaging material can not collected. We ask for your understanding.+++

+++ 2020-03-23 In Spain, Italy, Portugal, Belgium and Luxemburg the delivery times of goods sent by freight forwarding may be extremely delayed due to border controls and quarantine measures. We ask for your understanding.+++

+++ 2020-03-20 Unfortunately, the delivery of goods is may be extremely delayed due to border controls and quarantine measures in the following countries: The United States of America, Czechia, Poland, Lithuania, Latvia, Estonia and Belarus.+++

+++ 2020-03-19 Quarantine areas may be affected and deliveries may be unable to be delivered. The shipments will remain in the respective parcel centers until they are cancelled or are returned to the sender within the GTC deadlines of said post office/delivery depot.+++

+++ 2020-03-18 Due to strict border controls, delays are also to be expected for standard parcel shipments. We ask for your understanding.+++

+++ 2020-03-18 Freight forwarding and bulky goods shipping is currently running with massive delays due to strict border controls. In Spain, oversized goods can no longer be shipped at the moment. We ask for your understanding.+++

+++ 2020-03-18 Unfortunately, at present no delivery of goods to Italy is possible. We will inform you via live ticker as soon as a delivery is possible again.+++

+++ 2020-03-18 The delivery dates of individual products are currently unclear. Affected products will receive the note "Delivery date unknown due to Corona" on the product page. We will update the status in real time as soon as there are any news.+++

+++ 2020-03-17 We have enough goods in stock. Our logistics will continue to process your orders in close cooperation with our shipping partners without delay.+++

Our protective measures to contain the Coronavirus:

  • Majority of the Connox employees work from home since 03/16/2020
  • Strictly separated shift system in the logistics center to keep the risk for the workforce as low as possible
  • Hygiene measures have been tightened, compliance is consistently monitored

General notes on delivery:

Packaged goods: Parcel goods are sent as usual - but for your security without the recipient's signature.

Forwarding shipments: In order to protect you and the employees of our freight forwarding service providers, delivery is made by freight forwarders without physical contact. Delivery is therefore only made curbside.

Returns: You can return your packaged goods to us as usual within 30 days and request a return via your customer account. Unfortunately, for your safety and the safety of our employees, we are currently unable to collect freight forwarding goods. We ask for your understanding.