How do I log in?
Logging in with your customer information is always the first step. So the first question is: “customer or new customer”?
What happens if I forgot my password?
If you have forgotten your password, don't worry. Click on “Customer account” in the top-navigation menu, enter your E-Mail address under “Forgot password” and confirm by clicking on “Request password”. In a few seconds you will get an E-Mail with a new personal password. Of course you will be able to change your password in the customer area whenever you want.
How do I sign up as new customer?
As a new customer, you will need to register i.e. create a customer account. This can be done on the “Customer registration” page.
Enter your address in the relevant field and click on „Submit registration”. You will get a confirmation E-Mail within seconds.
Please note: The fields marked with * are mandatory fields and must be filled out!
How can I change my customer information?
In order to change your information, such as invoice address, delivery address, password or E-Mail, please log in at "Customer account" and click on the relevant title - “invoice address”, “delivery address” or "your data”. You will also be able to submit for or cancel the Connox newsletter as well as create and change your wish lists.
Find information about your current and past orders in your customer account. After signing up, you will find an overview of all the orders, vouchers and invoices by clicking on “Your orders”. Find specific categories under the relevant titles and view detailed information about order content and shipping numbers. You will also have the option to print invoices and vouchers in PDF formats.
With our wish list function you can remember desired articles and also manage them. You can also publish the list, for example for marriage gifts.
What is a wish list and why is it useful?
A wish list is a practical function in our Online Shop. You can add products that you like to your wish list with a simple click. The list can then be sent to your friends and relatives. You only have to send them a link.
The people you select will then know what your wishes are and will have direct access to our Online Shop. Moreover, an article that has already been bought will be marked as such on the list. This way, receiving the same present twice is avoided, – unless you want the same article twice!
How do I create a wish list?
Creating a wish list is simple. For a desired article, just click on the “add to wish list” symbol under the “add to cart”. You will see that the article was added to your wish list on the top navigation menu.
To use the administration function of the wish list you have to sign in with your username by clicking on "Customer account" in the customer area.
How do I administrate my wish list?
After you have successfully signed in, you can use the different wish list features in the customer area. In order to do so, start by clicking on “your wish list”.
If you have added an article from the shop to your wish list, this one will automatically appear on your wish list. You can easily give a name to your list, as well as publish it.
Edit a wish list
To edit a wish list, click on the “wish list” button in the Customer account section. Under the name of your wish list, the options “edit wish list” will now be visible. Click on the “edit wish list” button to rename your wish list as well as to add a description or publish it.
Publishing a wish list
If you want to publish your wish list, simply tick “publish wish list” in the “edit wishlist” section. Then click on the "save" button. On the following page you will now see a link with your saved wish list. This link can be sent to your friends.
This function is great to organise marriage gifts, for example.