How do I log in?
Logging in with your customer information is always the first step. So the first question is: “existing customer or new customer”?
What happens if I forgot my password?
If you have forgotten your password, don't worry. Click on “Customer account” in the top navigation menu, enter your e-mail address under “Forgot password” and confirm by clicking on “Request password”. In a few seconds, you will get an E-Mail with a new personal password. Of course you will be able to change your password in the customer area whenever you want.
How do I sign up as new customer?
As a new customer, you will need to register i.e. create a customer account. This can be done on the “Customer registration” page.
Enter your name, surname and e-mail address in the relevant field and click on "Free registration”. You will get a confirmation E-Mail within seconds.
Please note: The fields marked with * are mandatory fields and must be filled out!
How can I change my customer information?
In order to change your information, such as invoice address, delivery address, password or E-Mail, please log in at "Customer account" and click on the relevant title — “invoice address”, “delivery address” or "your data”. You will also be able to subscribe or unsubscribe to the Connox newsletter as well as create and change your wish lists.
Find information about your current and past orders in your customer account. After signing up, you will find an overview of all the orders, vouchers and invoices by clicking on “Your orders”. Find specific categories under the relevant titles and view detailed information about order content and shipping numbers. You will also have the option to print invoices and vouchers in PDF format.
With our wish list function you can save and manage desired articles. You can also publish the list, for example for wedding gifts.
What is a wish list and why is it useful?
A wish list is a practical function in our Online Shop. You can add products that you like to your wish list with a simple click. The list can then be sent to your friends and relatives. You only have to send them a link.
The people you select will then know what you want and will have direct access to our Online Shop. Moreover, an article that has already been bought will be marked as such on the list. This way, receiving the same present twice is avoided – unless you want the same article twice!
How do I create a wish list?
Creating a wish list is simple. For a desired article, just click on “add to wish list” under “add to cart”. You will see that the article was added to your wish list on the top navigation menu.
To use the manage function of the wish list you have to sign in with your username by clicking on "Customer account" in the customer area.
How do I manage my wish list?
After you have successfully signed in, you can use the different wish list features in the customer area. In order to do so, start by clicking on “your wish list”.
If you have added an article from the shop to your wish list, this will automatically appear on your wish list. You can easily give a name to your list, as well as publish it.
Create a new wish list
To create a new wish list, click on the “manage wish list” button. Here, you can either manage any existing wish lists, or create a new one. In the field "create new wish list", enter the name for your new wish list and lick on "create".
In the wish list section, a list of wish lists appear which you can edit.
Edit a wish list
To edit a wish list, click on the heading "edit" next to the respective wish list in the manage wish lists section. Under the name of your wish list, the options “edit wish list” and "delete wish list" will now be visible. Click on the “edit wish list” button to rename your wish list as well as to add a description or publish it.
Publishing a wish list
If you want to publish your wish list, simply tick “publish wish list” in the “edit wish list” section. Then click on the "save" button. On the following page you will now see a link with your saved wish list. This link can be sent to your friends.
This function is great to organise wedding gifts, for example.
Move an item from one wish list to another or delete an item
To move an item, it is first important that you have created more than one wish list. If you only have one wish list, the "move” option is not available.
If you have more than one wish list, click on „edit“ for the wish list in which the item you would like to move is listed.
You will now see a list of the items in the selected wish list. Under the name, left of the number of items, you will find a box with the title “move to another wish list”. Here, you can easily choose the wish list which the item is to be moved to.
If you want to delete an item from your wish list, click in the same menu on the "x“ to the right of the name of the item.
Delete a wish list
To delete an entire wish list, first go to the editing menu of the desired wish list. Here, the option „delete list“ is shown under the name of the list. Simply click on this field and confirm the deletion of the list.