International Shipping

Shipping costs within the EU

Your shipping costs are automatically calculated in the shopping cart. Special provisions apply to EU countries Spain, Denmark and the Netherlands:

Shipping information for Spain

You want to have something sent to Spain and need more information about the shipment method, the costs, the duration, or parcel tracking? We compiled the most important information for you here:

Parcel shipment via DHL

Standard parcels are generally sent via DHL. Shipping costs are generally between €12 up to €20 per package. The shipping costs depend on the weight and volume of your shipment. Please note that the displayed in the shopping cart include VAT. The average transport duration is about 2-9 working days. We offer free shipping to Spain starting at a minimum order value of €150.00. After you have placed your order, you will receive the DHL tracking code of your shipment together with the order confirmation. Please visit the following page if you want to track your shipment:
http://nolp.DHL.de
With your tracking code, you can also track your shipment with the local mail service:
http://www.correos.es

Freight forwarding

For large and bulky parcels, orders have to be shipped to Spain with a shipping company via long-distance transport. The shipping costs are about 200 Euros. The average transport duration via a forwarding company is of about 5 working days. Unfortunately, an automated tracking of your freight shipment is not possible! We can obtain the current status of your shipment upon request at the company, please contact us for this by phone or email.

Returns

Fill in the included returns form and include it in the return shipment. Please send us back the parcel at your expense for the time being. We will afterwards reimburse you the return shipping costs. For this, we require a copy of the receipt of the return costs. You can send us the receipt via e-mail or fax..
Please note also the following points:

  • Please don’t return the goods via unpaid freight!
  • Please always include in the return shipment the returns form or a copy of your invoice with a note where appropriate.
  • Please take care that the goods are returned unused and if possible, still in the undamaged original packaging.

Failure to observe the above points does not limit your right withdrawal!

Shipping information Denmark

Parcel shipment via DHL

If your articles are shipped via DHL Standard, you pay no shipping costs from an order value of €150.00.

Shipping via freight forwarding

If your products are shipped through a freight forwarding company, the shipping price is 100.00 euro. We offer free shipping starting at an order value of €1500.00.

Express shipping

Express shipping costs depend on weight and size of the package.
Please contact us and we will inquire about the exact shipping costs for you!

Shipping information Netherlands

Parcel shipment via DHL

If your articles are shipped via DHL Standard, you pay no shipping costs from an order value of €140.00.

Shipping via freight forwarding

If your products are shipped through a freight forwarding company, the shipping price is 100.00 euro. We offer free shipping starting at an order value of €1000.00.

Express shipping

Express shipping costs depend on weight and size of the package.
Please contact us and we will inquire about the exact shipping costs for you!

Shipping information for other countries within the EU can be found here (PDF 40.5 KB).

Worldwide shipping

Your shipping costs are automatically calculated in the shopping cart.

Customers outside the EU pay no German VAT (19%) and will receive a net invoice from us. VAT is then collected by the respective country, generally by the customs authorities.

Special conditions apply for the United States, Russia and Australia.

Shipping information United States

You want to have your order shipped to the USA and need more information about the shipment method, the costs, the duration, or parcel tracking? We compiled the most important information for you here:

Parcel shipment via DHL

Standard parcels are generally sent via DHL. Shipping costs are generally between €37 up to €64 per package. The shipping costs depend on the weight and volume of your shipment. Please note that the prices displayed in the shopping cart do not include VAT or customs duties. You will receive a separate invoice from US Customs for any incurred customs charges. The average transport duration is about 20 working days. We offer free shipping to the USA starting at a minimum order value of €750.00. After you have placed your order, you will receive the DHL tracking code of your shipment together with the order confirmation. Please visit the following page if you want to track your shipment:
http://nolp.dhl.de
Another code called "UPU code / matchcode" is shown at this link. With this code, you can also track your shipment with the local mail service:
https://www.usps.com
Please keep in mind that you can not always immediately track your shipment at the local post office with the UPU code, because this is only possible when your package has arrived in the United States.

Freight forwarding

For large and bulky parcels, orders have to be shipped to the US with a shipping company via air freight. In this case, shipping costs must generally be requested from our freight forwarding company. During the order process, you will be notified in the shopping cart that the calculation of the shipping costs has failed. Please complete your order anyways! We inform you personally about the costs by email. Please note that the prices displayed in the shopping cart generally do not include VAT or customs duties. After receiving your shipment, you will receive a separate invoice for import and customs duties separately from US Customs. The average transport duration via a forwarding company about 3-4 working days. Unfortunately, an automated tracking of your freight shipment is not possible! We can obtain the current status of your shipment upon request at the company, please contact us for this by phone or email.

Shipping information Russia

You want to have something sent to Russia and need more information about the shipment method, the costs, the duration, or parcel tracking? We compiled the most important information for you here:

Parcel shipment via DHL

Standard parcels are generally sent via DHL. Shipping costs are generally between €22 up to €42 per package. The shipping costs depend on the weight and volume of your shipment. Please note that the prices displayed in the shopping cart do not include VAT or customs duties. You will receive a separate invoice from customs in Russia for any incurred customs charges. The average transport duration is about 14 working days. We offer free shipping to Spain starting at a minimum order value of €400.00. After you have placed your order, you will receive the DHL tracking code of your shipment together with the order confirmation. Go to the following link to track your shipment: http://nolp.dhl.de/nextt-online-public/report_popup.jsp?lang=en&extendedSearch=true
Another code called "UPU code / matchcode" is shown at this link. With this code, you can also track your shipment with the local mail service: UPU code Russia
Please keep in mind that you can not always immediately track your shipment at the local post office with the UPU code, because this is only possible when your package has arrived in Russia.

Freight forwarding

For large and bulky parcels, orders have to be shipped to Russia with a shipping company via air freight. In this case, shipping costs must generally be requested from our freight forwarding company. During the order process, you will be notified in the shopping cart that the calculation of the shipping costs has failed. Please complete your order anyways! We inform you personally about the costs by email. Please note that the prices displayed in the shopping cart generally do not include VAT or customs duties. After receiving your shipment, you will receive a separate invoice for import and customs duties separately from customs in Russia. The average transport duration via a forwarding company about 3-4 working days. Unfortunately, an automated tracking of your freight shipment is not possible! We can obtain the current status of your shipment upon request at the company, please contact us for this by phone or email.

Shipping information Australia

You want to have something sent to Australia and need more information about the shipment method, the costs, the duration, or parcel tracking? We compiled the most important information for you here:

Parcel shipment via DHL

Standard parcels are generally sent via DHL. Shipping costs are generally between €37 up to €64 per package. The shipping costs depend on the weight and volume of your shipment. Please note that the prices displayed in the shopping cart do not include VAT or customs duties. You will receive a separate invoice from customs in Australia for any incurred customs charges. The average transport duration is about 40 working days. We offer free shipping to Australia starting at a minimum order value of €750.00. After you have placed your order, you will receive the DHL tracking code of your shipment together with the order confirmation. Go to the following link to track your shipment: http://nolp.dhl.de/nextt-online-public/report_popup.jsp?lang=en&extendedSearch=true
Another code called "UPU code / matchcode" is shown at this link. With this code, you can also track your shipment with the local mail service:http://auspost.com.au
Please keep in mind that you can not always immediately track your shipment at the local post office with the UPU code, because this is only possible when your package has arrived in Australia.

Freight forwarding

For large and bulky parcels, orders have to be shipped to Australia with a shipping company via air freight. In this case, shipping costs must generally be requested from our freight forwarding company. During the order process, you will be notified in the shopping cart that the calculation of the shipping costs has failed. Please complete your order anyways! We inform you personally about the costs by email. Please note that the prices displayed in the shopping cart generally do not include VAT or customs duties. After receiving your shipment, you will receive a separate invoice for import and customs duties separately from customs in Australia. The average transport duration via a forwarding company about 3-4 working days. Unfortunately, an automated tracking of your freight shipment is not possible! We can obtain the current status of your shipment upon request at the company, please contact us for this by phone or email.

The shipping costs for other countries outside of the EU can be found here (PDF 53.1 KB).