You want to have something sent to Austria and need more information about the procedure, about the forwarding type, the costs, the duration and parcel tracking? We compiled the most important information for you here:
Standard parcels are generally sent via DHL. Your shipping costs are automatically calculated in the shopping cart. The shipping costs are 7.90 euros per parcel. Please note that the prices appearing in your shopping cart include VAT. The average transport duration is about 2-3 working days. We also forward parcels for free to Austria if the minimum order value is 80.00 euros (for DHL standard parcels) and 400 to 600 euros (for DHL bulky goods parcels). After you have placed your order, you will receive the DHL tracking code of your parcel together with the order confirmation.
Please visit the following page if you want to track your parcel: http://nolp.dhl.de
With this code, you can continue to track your shipment even with the local postal service: https://www.post.at/sendungsverfolgung.php
For large and bulky parcels orders have to be shipped with a shipping company via long-distance to Austria. The shipping costs are about 130 Euros. The average transport duration by forwarding company is of about 3-5 working days. We deliver by freight forwarding to Austria for free from a minimum order value of 1,300 euros. You will receive an e-mail with the tracking code of your parcel after you placed the order. A link will direct you to the tracking page of the freight forwarding company.
Do you wish to complain about a product or return it? Fill in the included returns form and add it to the parcel. Please send us back the parcel at your expense for the time being. We will afterwards reimburse you the costs you had for returning. For this, we need a copy of the receipt of the return costs. You can send us the receipt via e-mail or fax.
Please note the following points for returns:
A non-observance of the points listed above will not restrict your right of withdrawal!
Express delivery to Austria is not possible.