Article from the 2014-03-24
Dyson calls the heaters Dyson Hot and Dyson Hot + Cool (AM04 and AM05) back in a voluntary move.
Only few incidents were counted from more than one million sold heaters of all over the world, where there was a short-circuit inside of the device. There were no injured or harmed people, no property damage, but Dyson considers safety as the main priority. That’s the reason why the British manufacturer calls back his AM04 and AM05 heaters voluntarily. Other Dyson devices aren’t affected.
It is concretely about the following products:
22163-01 Air Multiplier AM04 Hot heater Iron/Blue
21434-01 Air Multiplier AM04 Hot heater White/Silver
300105-01 Air Multiplier AM05 Hot heater Black/Nickel
300378-01 Air Multiplier AM05 Hot heater Iron/Blue
300104-01 Air Multiplier AM05 Hot heater White/Silver
The owners of a Dyson heater are possibly be contacted. Their devices will be picked up, controlled, improved, cleaned and given back to the users for free. Moreover there will be a 2 years guarantee for parts and performance.
You will be able to recognize if your device is affected by means of the serial number on www.dysonrecall.com. Please disconnect all the AM04 and AM05 heaters from their power supply immediately. Please let Dyson pick up all the AM04/AM05 you have afterwards. Use the according date-planning hotline for this purpose:Customers hotline: 0800-66 15 516 (Mo – Fr 9:00 to 21:00 o’clock, Sa – Su 10:00 to 16:00 o’clock) or contact Dyson via E-Mail: firstname.lastname@example.org.
You will get a credit note from Dyson, basing on the current prices and conditions for every device picked-up. If you have any questions about the call-back move from Dyson, the Connox team will gladly answer them.