Right of withdrawal

Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession.

Right of withdrawal

You have the right to withdraw from this contract without giving any reason. The withdrawal period is 60 days from the day

• on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods, if you have ordered one or more items as part of a single order and the item or items are delivered together, or
• on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last item, if you have ordered several items as part of a single order and the items are delivered separately, or
• on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last partial consignment or the last piece, if you have ordered an item that is delivered in several partial consignments or pieces.

To exercise your right of withdrawal, you must inform us,

Connox GmbH, Krauss-Maffei-Straße 3, 30880 Laatzen, Germany, telephone: 03 808 37 05, email: [email protected]

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the model withdrawal form for this purpose, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You can also exercise your right of withdrawal using the withdrawal button provided for this purpose. Once you have submitted your withdrawal, we will confirm its receipt. The requirements and consequences of the withdrawal will then be reviewed. We will inform you of the outcome of this review and the next steps by email.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the cost of returning goods that can be sent by post.

The following applies to goods that cannot be sent by post: you will bear the cost of returning goods that, by their nature, cannot be returned by normal post. The costs depend on the size and weight of the goods and the individual delivery method. For freight items, the costs are usually up to €75 within Germany, up to €150 within the rest of the European Union and up to CHF 200 in Switzerland (non-binding estimate).

You are only liable for any diminished value of the goods if this results from handling them in a way other than what is necessary to establish their nature, characteristics and functioning, or if the value of the goods has deteriorated through use.

End of withdrawal instructions

The above right of withdrawal does not apply to contracts for the supply of sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery.

Please note that there is no right of withdrawal for deliveries outside the European Union. This does not apply to deliveries to Switzerland and Liechtenstein.

Please also read section 6 "Refunds when exercising the right of withdrawal" and section 7 "Withdrawal instructions" of our general terms and conditions.

General information

Returns

To return an item, simply download an electronic shipping label from your customer account. Please also fill in the enclosed returns slip and include it with your return.

Please note that the shipping label does not apply to freight items. If you return items that were delivered by freight carrier, they will always be collected by a freight carrier. The carrier will contact you by phone in advance to arrange a specific collection date. In this case, please contact our customer service team by phone or email.

On request, we can also send you the shipping label by email or post. You can then simply drop off your parcel at the post office using the printed label.

• Please note the following points:
• Please do not send your return with postage unpaid.
• Always include the returns form enclosed in your parcel with your return.
• Alternatively, include a copy of the invoice, with a note if applicable.
• Please make sure the goods are returned unused and, if possible, in their undamaged original packaging.

Failure to observe the points above does not restrict your right of withdrawal.

How do I get an electronic shipping label?

On request, we can also send you the electronic shipping label by email or post.