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Delivery

Shipping costs for Germany

We deliver standard parcels free of shipping costs from a minimum order value of 50 € in Germany. The standard amount to be paid for parcels of a lower order value is 3.95 €.

Versandkosten für Deutschland

The costs for bulk mail forwarding depend on the weight and the size of the parcel. Easy and comfortable: The shipping costs are automatically displayed in your shopping cart.

Delivery to packing stations

What is a packing station?
A packing station is a parcel machine from DHL. You have the option to receive your parcels at one of these machines, e.g. if you are rarely at home. The package stations are opened 24 hours so that you can also collect your packages in the middle of the night, when conventional post offices are closed. Please note that a package station can only receive packages of determinate dimensions.

How can I receive packages at packing stations?
Initially you will have to register in the DHL web page. If you haven’t already done that, please click here.
Choose now, while you order in our Online Shop that the delivery address differs from the invoice address. Now insert the following information as delivery address:

  • Street: insert topic “packing station”.
  • Nr. : insert here your three-digit packing station number, e.g. 123.
  • Name: enter here your name.
  • Surname: enter here your surname and your eight digits post number, e.g. “Surname / 12345678”
  • Zip code: enter here the zip code of the packing station.
  • Locality: enter here the locality of the packing station.

How do I find a packing station in my vicinity?
If you don’t know where there is a packing station in your vicinity, you can find it on the DHL homepage.

Dispatch partners and delivery times

We deliver standard parcels via DHL, big parcels are shipped via freight forwarding. You will have the possibility of choosing DHL express for a faster delivery, as well as our premium freight forwarding.

DHL

DHL Standard
  • Normally parcels arrive in 1-2 working days in Germany and Austria.
  • Parcels usually arrive 3-5 days after they have been ordered in the rest of Europe (further information about the DHL delivery times are available here).
  • Follow your parcel via DHL Tracking.
  • Delivery is insured (if the value of goods doesn’t exceed 500 €).

DHL Express

DHL Express
  • We deliver via DHL Express for 25.00€ extra charge. This option is bookable for nearly every product and it is displayed in the shopping cart.
  • The parcel will arrive the next day: guaranteed.
  • Follow your parcel via DHL Tracking.
  • Delivery is insured (if the value of goods doesn’t exceed 2,500 €).
Freight-forwarding

Spedition StandardStandard

  • Free of shipping costs with a minimum order value of 50€, if the goods you ordered cost less than 50€, the sending will cost 19.90€.
  • The parcels will arrive in 2-3 working days in general terms inside of Germany.
  • The rest of Europe will take 1-2 weeks.
  • The delivery date will be accorded via telephone: You will be called by the forwarding company to choose a date.
  • Delivered “free kerbstone edge”: To be transported by the customer inside his place and the package to be also disposed by the customer.

Spedition PremiumPremium

  • Only in Germany.
  • Costs: 39.90€ - from a minimum order value of 800.00€ free of shipping costs.
  • The parcel normally arrives in 8 working days.
  • The delivery date will be accorded via telephone: You will be called by the forwarding company to choose a date.
  • Delivery “free at place”: Transported to the place the customer wishes and disposal of packaging waste by the forwarding company.
Our delivery times

Fast shipping
This information is calculated automatically every day. All the orders of in stock items (marked „In stock“ in the shop) are included in this calculation, which have been shipped in the past 24 hours. This means that a max. of 24 hours has passed from the income of the order (or the income of the payment if you choose the method “prepayment”) and the handover to DHL. Only working days from Monday to Friday are counted as delivery days.
Items delivered via freight forwarding aren’t included in this calculation.
Delivery times
All the items „In stock“ are shipped on the same day they were ordered if the order is placed before 3 p.m. The parcel will arrive one day after you ordered if the delivery address is inside of Germany, in general terms.
The expected delivery time is displayed under the price of the products that aren’t „In stock“. As soon as you placed an order, you will be informed via E-Mail about the estimated delivery date.

Shipment tracking

You will get a tracking code in otder to follow your parcel. Please insert the code in the according field of the DHL-tracking page and get current information about the delivery.

Shipping costs inside of the EU

Your shipping costs will automatically be calculated in your Shopping cart.

There is a special delivery regulation for shipments to Spain, Denmark and the Netherlands.

Shipping Informations for Spain

You want to send something to Spain and need more information about the procedure, about the forwarding type, the costs, the duration and parcel tracking? We complied the most important information for you in here:
Parcel shipment DHL
Standard parcels are mainly sent via DHL. The shipping costs are between 12 and 20 Euros. The amount of the shipping costs depend on the weight and the volume of your parcel. Please note that the prices appearing in your shopping cart include VAT. The average transport duration is of about 2-9 working days. We also forward parcels for free to Spain if the minimum order value is 150,00 Euros. After you made your order, you will receive the DHL Tracking Code of your parcel together with the order confirmation. Please skip to the following page if you want to track your parcel:
http://nolp.dhl.de
You will also be able to follow your parcel at the local post office with this code:
http://www.correos.es
Freight forwarding
If you order bulky items, shipped in oversize parcels, it must be sent via bulk forwarding to Spain. The shipping costs thereby are of about 200 Euros. The average transport duration is of about 5 working days. Unfortunately it isn’t possible to track a parcel of bulk packages automatically! But we are able to ask the forwarding company directly for the status of your parcel, please contact us via phone or E-Mail for this.
Returning
Fill the included retours sheet and include it in the parcel you are up to send back to us. Please send the parcel back on your costs initially. We will refund the costs you had afterwards. Herefore we need a copy of the receipt of the post office where you returned the parcel. Send us the receipt via mail or fax.

Please note the following points:
- Please don’t return the goods with unpaid freight!
- Please always include the retours sheet (included in the parcel you will receive from Connox) or a copy of your invoice with a note in the returning parcel.
- Please take care that the goods are returned unused and if possible, still in the unharmed original package.
A non-observance of the listed points above won’t restrain your withdrawal rights!

Shipping Informations for the Netherlands

Parcel shipment DHL
If your products are shipped via DHL Standard you won’t have to pay for any shipping costs at an order value of more than 140.00 €.
Freight forwarding
If your products are shipped by a forwarding company there will be a package price of 100 €. If your order value is higher than 1000 € you won't have to pay any shipping costs.
Express delivery
The costs depend on the weight and volume of the package.

Please let us know if you consider this delivery method and we will request the exact shipping costs for you!

Shipping Informations for Denmark

Parcel shipment DHL
If your products are forwarded via DHL Standard you won’t have to pay for any shipping costs at an order value of more than 150 €.
Freight forwarding
If your products are sent with a freight forwarding company, the shipping price is 100 €. Starting from a purchase order value of 1500 € you won't have to pay any shipping costs.
Express delivery
The costs depend on the package’s weight and volume.

Please contact us and we will request the exact shipping costs for you!

Shipping informations for other countries inside the EU are listed here (PDF 40,5 KB).

Shipping costs worldwide

Your shipping costs will automatically be calculated in your Shopping cart.

Swiss customers from outside of the EU don’t pay VAT (19%) and they’ll receive a net invoice from us. The VAT is then raised by the according country, mostly by the customs authorities. Find further information about deliveries to Switzerland in here.

There are also special regulations for deliveries into the USA, Russia and Australia, listed below.

Shipping Informations for the USA

You want to send something to the USA and need more information about the procedure, about the forwarding type, the costs, the duration and parcel tracking? We complied the most important information for you in here:

Parcel shipment DHL
Standard parcels are mainly sent via DHL. The shipping costs are between 37 and 63 Euros. The amount of the shipping costs depend on the weight and the volume of your parcel. Please note that the prices appearing in your shopping cart don’t include VAT. You will get an invoice from the customs office about the accruing charge. The average transport duration is of about 10 working days. We also forward parcels for free to the USA if the minimum order value is 750,- Euros. After you made your order, you will receive the DHL Tracking Code of your parcel together with the order confirmation. Please skip to the following page if you want to track your parcel:
http://nolp.dhl.de
And with the following link you will find another code named “UPU Code / match code” to find out where your parcel is directly from your local post office.
https://www.usps.com
Please note that you won’t always be able to follow your parcel with the UPU Code, since this is only possible when it arrived in the USA.
Freight forwarding
If you order bulky items, shipped in oversize parcels, it must be sent via bulk forwarding to the USA. The shipping costs are always asked at the forwarding company. You will only see that the calculation of your parcel costs failed in your shopping cart. Please fulfil your order anyways! We will inform you personally about the specific shipping costs. Please note that the process we calculate generally don’t include any taxes and custom tariffs. You will get an invoice with the taxes directly from your customs office in the USA via E-Mail afterwards. The average transport duration is of about 3-4 weeks. Unfortunately it isn’t possible to track a parcel of bulk packages automatically! But we are able to ask the forwarding company directly for the status of your parcel, please contact us via phone or E-Mail for this.

Shipping Informations for Russia

You would like to send your order to Russia and you need more information about shipment, costs, duration and tracking? Below you will find the most important information regarding this topic:
Parcel shipment DHL
Standard parcels are shipped via DHL. The shipping costs are from 22 to 42 Euro per package. The shipping costs depend on the weight and the volume of the package. Please note that all prices indicated in our shopping cart are always exclusive VAT and custom fees. You will receive separately an invoice with the fees from the Russian customs. The estimated delivery time is about 14 working days. At an order value of more than 400,00 Euro you won’t have to pay for any shipping to Russia. After you order has been sent out, you will receive with our shipment confirmation by email the tracking code from DHL Germany. On the following link you can track your parcel:
http://nolp.dhl.de/nextt-online-public/report_popup.jsp?lang=en&extendedSearch=true
With the indicated „UPU code / matchcode“ you can track your package at the local post:
UPU code Russland
Please note that it is not always possible to track your parcel immediately with the UPU code at the local post because this is only possible if the parcel already arrived in Russia.
Freight Forwarding
For larger and bulky parcels your order will be shipped by a forwarding company by air freight to Russia. The shipping costs to Russia must always be calculated on demand. In the shopping cart you will be informed that the calculation of the shipping costs failed. Nevertheless, please complete your order, we will then personally inform you about the incoming shipping costs via E-Mail. Please note that all prices indicated in our shopping cart are always exclusive VAT and custom fees. You will receive separately an invoice with the fees from the Russian customs. The estimated delivery time is about 3-4 weeks. Unfortunately, an automatically tracking system for a shipment by a forwarding company is not possible! On request we can ask the forwarding company for the updated status of the shipment, in this case please contact us by phone or via E-Mail.

Shipping Informations for Australia

You would like to send your order to Australia and you need more information about shipment, costs, duration and tracking? Below you will find the most important information regarding this topic:
Parcel shipment DHL
Standard parcels are shipped by DHL. The shipping costs differ between 37 Euro to 64 € per package. The shipping costs depend on the weight and the volume of the package. Please note that all prices indicated in our shopping cart are always exclusive VAT and customs fees. You will receive separately an invoice with the fees from the Australian customs. The estimated delivery time is about 40 working days. At an order value over 750 € you won’t have to pay for any shipping costs to Australia. After your order has been sent, you will receive our shipment confirmation via E-Mail and the tracking code from DHL Germany. On the following link you can track your parcel:
http://nolp.dhl.de/nextt-online-public/report_popup.jsp?lang=en&extendedSearch=true
With the indicated „UPU code / matchcode“ you can track your package at the local post:
http://auspost.com.au
Please note that it is not always possible to track you parcel immediately with the UPU code at the local post because this is only possible if the parcel already arrived in Australia.
Freight forwarding
For larger and bulky parcels your order will be shipped by a forwarding company by air freight to Australia. The shipping costs to Australia must always be calculated on demand. In the shopping cart you will be informed that the calculation of the shipping costs failed. Nevertheless, please complete your order, we will then personally inform you about the incoming shipping costs by email. Please note that all prices indicated in our shopping cart are always exclusive VAT and customs fees. You will receive separately an invoice with the fees from the Australian customs. The estimated delivery time is about 3-4 weeks. Unfortunately, an automatically tracking system for a shipment by a forwarding company is not possible! On request we can ask the forwarding company for the updated status of the shipment, in this case please contact us by phone or by email.

Shipping informations for other countries outside the EU are listed here (PDF 53,1 KB).

Disposal

Batterien
In the delivery of many devices, are batteries, that serve for example to the business of remote controls, clocks etc. Also in the devices themselves, batteries or rechargeable batteries can be incorporated firmly. In connection with the sales and marketing of these batteries or rechargeable batteries, Connox is obligated in accordance with battery ordinance to refer consumer to the following:
Batteries and rechargeable batteries do not belong into the household waste and does not dispose on this way. Since 1998 the battery ordinance has obligated to this, consumed batteries and rechargeable batteries exclusively over the trade or the collecting places established specially for that.
You can send batteries back to us sufficiently stamped or bring them to our stock at the following address:
Connox GmbH
Eckenerstraße 3
30179 Hannover

Our retake obligation is exceptionally limited to those batteries, that you received by us as additional accessories while purchasing a product of our assortment.
Batteries are occupied with the symbol of the "slashed trashcan" – similarly the follows below. Batteries with more than 0,0005 mass percentage quicksilver, more than 0.002 mass percentage cadmium or more than 0.004 mass percentage lead, there is the denomination of every used element under the displayed dustbin on every battery – “Cd” stands for cadmium”, “Pb” for lead and “Hg” for quicksilver.

Kennzeichnung von Batterien
Suggestions for lithium batteries / accumulators:
By sending back lithium batteries or accumulators, we kindly ask you to insulate the + and – marked contact surfaces of the batteries with e. g. tape, in order to avoid every possible inflammation risk.
Old devices, electronic scrap
After the electro and electronics device law (ElektroG), old devices are disposed as of March 2006 no longer in the household waste. The regulation regards to all electronic and electric devices, no matter how old these are. Also lamps, fluorescent tubes and energy-efficient lamp belong to it. These devices are recognizable at the symbol of a slashed trashcan" – similar the image above. The symbol is on the devices or the packaging.
The devices are returned free of cost for example of cities and communities. The withdrawal resulted at collecting places or they even offer a collection. Normally existing collection systems (for example reusable material yards) are used.
What happens if a lamp breaks?
Compact fluorescent lamps, fluorescent tubes and halogen metal steam lamps have a minimum of quicksilver. However, if the lamps are used averagely, they won’t harm. If such a lamp breaks, please keep in mind the following steps:
• Separate the lamp from its energy supply.
• Avoid skin contact and ventilate the room for 20-30 minutes.
• Wear one-use gloves to remove the broken glass pieces. Remove all broken pieces you see, if possible by means of sweeping. Use a humid one-use cloth in order to remove small pieces and dust. Use a vacuum cleaner at carpets and remove the vacuum bag afterwards.
• Collect the glass pieces and lamp rests in a closable container (e.g. screw cap glass or plastic bag).
• Remove the closed container at a nearby waste disposal.

How to avoid breaking lamps
• Change the illuminant only when it has completely cooled down.
• Only touch the illuminant at its socket, but not at the glass.
• Please only take new lamps out of the package when you are up to mount it.
• Keep the illuminant safe until its further usage or disposal in a safe container or its according package.

To see the PDFs, you need the Adobe Reader e. g., this one can be downloaded under the following link: http://get.adobe.com/de/reader/

Packaging ordinance

According to the regulation of the packaging ordinance, Connox is obliged to dispose all the packaging of products that don’t carry the symbol of the extensive disposal (e.g. „green point of Germany), to take them back and to ensure the recycling or the disposal.
Please contact Connox if there are many questions about such packaging:
Connox GmbH
Eckenerstraße 3,
30179 Hannover
Telephone: 0049 (0)511 300341-0
Fax: 0049 (0)511 300341-99
E-Mail: info@connox.de

Connox will then suggest a communal collection place or a disposal company near you, which will accept the packaging for free. If this isn’t possible, the customer also has the possibility of sending the packaging back to Connox for free:
Connox GmbH
Eckenerstraße 3,
30179 Hannover

The packaging will be reused by Connox or accordingly disposed.
Find further information and the current packaging ordinance to be downloaded on the homepage of the Federal ministry for economy, nature protection and reactor safety. (German page)

Are there still some questions?
If you have any questions about delivery times or costs, please write an E-Mail to our customer service service@connox.de or call the customer service number 0049 (0)511 300341-0 in order to find out more.