Customer Service

Shopping at Connox made easy: Find answers to all your questions about shopping with us. Simply click on the topic you need help with on the right hand side.

Maybe you’ll find your answer in our FAQs. If not, we’ll gladly help you personally via email or telephone!

Contact

Telephone: +49 (0)5 11 30 03 41 – 170 (Mon-Fri 8am-6pm, Saturday 9am-1pm Berlin Time)

Customer service: support@connox.com

Get in touch with Facebook: https://m.me/connoxen

Address for returns

Connox GmbH
Münchner Straße 40
30855 Langenhagen
Germany

Open legal notice
Open general terms and conditions

Frequently asked questions

Which payment types are there?
How do I redeem a voucher?
How do I return a product?
Where is my parcel?
Can my parcel be sent to a packing station or a post office?
Is my personal data safe?
Do you deliver abroad?
What is the difference between freight forwarding and freight forwarding premium?

Contact form

* Required