Customer Service

Shopping at Connox made easy: Find answers to all your questions about shopping with us. Simply click on the topic you need help with on the right hand side.

Maybe you’ll find your answer in our FAQs. If not, we’ll gladly help you personally via email or telephone!

Contact

Connox GmbH
Aegidientorplatz 2a
30159 Hanover
Germany

Telephone: +49 (0)511 300341-0 (Mon-Fri 8am-6pm, Saturday 9am-1pm Berlin Time)

Customer service: support@connox.com

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Frequently asked questions

Which payment types are there?
How do I redeem a voucher?
How do I return a product?
Where is my parcel?
Can my parcel be sent to a packing station or a post office?
Is my personal data safe?
Do you deliver abroad?
What is the difference between freight forwarding and freight forwarding premium?

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