Customer Service

Shopping at Connox made easy: Find answers to all your questions about shopping with us. Simply click on the topic you need help with on the right hand side.

Maybe you’ll find your answer in our FAQs. If not, we’ll gladly help you personally via email or telephone!


Connox GmbH
Aegidientorplatz 2a
30159 Hanover

Telephone: +49 (0)511 300341-0 (Mon-Fri 7am-5pm London, UK Time)

Customer service:

Open legal notice
Open general terms and conditions

Frequently asked questions

Which payment types are there?
How do I redeem a voucher?
How do I return a product?
Where is my parcel?
Can my parcel be sent to a packing station or a post office?
Is my personal data safe?
Do you deliver abroad?
What is the difference between freight forwarding and freight forwarding premium?

Contact form

* Required