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You have questions about your order? Here you can find answers to frequently asked questions from A to Z.

Please choose a topic about which you’ve got a question – the answers for the most asked questions are already written in there. We organised an overview of the most important answers for you.

If you have any further questions, don’t hesitate to contact us via e-mail or telephone +49 511-300 341-0 (Monday to Friday from 8.00 am to 6.00 pm CET).

Frequently asked questions