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On this page you'll find answers to all of your questions about shopping with us. Simply click on the topic you need help with on the right hand side.

Maybe you’ll find your answer in our FAQs. If not, we’ll gladly help you personally via email, telephone or chat!


Telephone: +49 (0)5 11 30 03 41 – 171 (Mon-Fri 8am-7pm, Sat 9am-1pm, Berlin Time)

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Connox GmbH
Münchner Straße 40
30855 Langenhagen

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Frequently Asked Questions

Which payment types are there?
How do I redeem a voucher?
How do I return a product?
Where is my parcel?
Can my parcel be sent to a packing station or a post office?
Is my personal data safe?
What is the difference between freight forwarding and freight forwarding premium?

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