Within all of Germany, we deliver standard parcels for free from a minimum order value of €50. For lesser order values, we charge a delivery fee of €3.95 for standard deliveries.
The costs for freight shipmentsdepend on the weight and the size of the shipment. Easy and comfortable: The shipping costs are automatically displayed in your shopping cart.
A Packstation is a package station run by DHL. You have the option of receiving your parcels at one of these stations, if you are rarely at home, for example. The package stations are open 24 hours so that you can also collect your packages in the middle of the night, when conventional post offices are closed. Please note that a Packstation can only receive packages up to a certain size.
First, you need to register on the DHL web page. If you haven’t already done so, please click here.
1. During the ordering process in our online shop, select that the delivery address differs from the invoice address.
2. Check the box “send to a DHL Packstation” in the form field
3. Type in the necessary information such as name and surname, post number, Packstation number, ect.
4. Confirm by pressing “continue”
If you don’t know where a Packstation in your vicinity is located, you can find one on the DHL homepage.
We deliver standard parcels via DHL, and large deliveries are shipped via freight forwarding. In your shopping cart, you have the choice to select DHL Express for a faster delivery, or to use our premium freight forwarding.
You can find out if your address is included at DHL (only bookable on the German DHL homepage).
In general, articles that are marked as “In stock” leave our warehouse within 24 hours.
Unfortunately we cannot influence this time frame, since these are the delivery times of the manufacturers. If delays occur, you will of course be informed about the current status of your order.
If your order is placed before 3 p.m., products that are in stock and can be shipped via DHL will be sent to shipping on the same day. Usually, the parcel will arrive in Germany on the next day. For products that are not immediately available, the predicted delivery date is displayed under the price.
When you place your order, you will be informed by email of the predicted delivery date.
You will receive a tracking code in order to follow your parcel.Please enter it into the appropriate field on the DHL-tracking page and get current information about the delivery.
They may also be permanently integrated into the devices themselves.
We are obliged to point out the following in connection with the distribution of these batteries or rechargeable batteries according to the Battery Law(BattG):
Batteries and rechargeable batteries do not belong in the household waste and may not be disposed of in this manner.
Rather you as end users are legally to return old batteries to ensure the proper disposal of old batteries.
You can either send the batteries back to us with sufficient postage or return them directly at our shipping center at the following address free of charge:
Münchner Straße 40 (Building E),
Our obligation is exclusively limited to those batteries that you received by us as additional accessories while purchasing a product out of our assortment.
Batteries are marked with a symbol of a "crossed-out rubbish bin" (see image below).
Batteries with more than 0,0005% quicksilver by mass, more than 0.002% cadmium by mass or more than 0.004% lead by mass, have the appropriate elements marked under the trash can symbol on every battery – “Cd” stands for cadmium”, “Pb” for lead and “Hg” for quicksilver. Suggestions for lithium batteries / accumulators: When returning lithium batteries or accumulators, we kindly ask you to insulate the contact surfaces (marked with + and -) of the batteries with tape or similar, in order to avoid any risk of fire.
According to the Electrical and Electronic Equipment Act (ElektroG), as of March 2006 old devices may no longer be disposed of as household waste.
The regulation concerns all electronic and electrical equipment, no matter how old it is. Bulbs, fluorescent tubes and energy-saving lamps are also included. These devices are recognisable by the symbol of a “crossed-out rubbish bin" (see image above).
The symbol is on the devices or the packaging.
The devices can be returned free of cost to cities and municipalities. The returns can be made at collection points, or sometimes a pickup is even offered. Usually already existing collection systems (e.g. recycling centres) are used.
CFLs (compact fluorescent lamps), fluorescent lamps and halogen
bulbs contain a very small amount of mercury.
These lamps are however not dangerous under normal use.
If such a lamp breaks, please keep in mind the following steps:
For carpets, use a vacuum cleaner and dispose of the vacuum bag afterwards. - Collect the glass pieces and lamp remnants in a sealable container (such as a jar or plastic bag).
Dispose of the closed container at the local waste disposal centre.
How to avoid breaking lamps:
According to the regulation of the Packaging Ordinance, Connox is obliged to take back and ensure the reuse of disposal of all product packaging that doesn’t carry the symbol of a comprehensive disposal system (e.g. „green point” of Germany).Please contact Connox if there are many questions about returning such packaging:
Telephone: 0049 (0)511 300341-0
Fax: 0049 (0)511 300341-99
Connox will then suggest a municipal collection place or a disposal company near you that will accept the packaging for free.If this is not possible, the customer has the possibility to send the packaging back to Connox free of charge.
Münchner Straße 40 (Gebäude E)
The packaging will be reused by Connox or disposed of in accordance with the regulations.Find further information and the current packaging ordinance to be downloaded on the homepage of the German
Federal Ministry for the Environment, Nature Conservation and Nuclear Safety(Page in German).