ConnoxPlus Advice Help
  Wish List Shopping basket    

Delivery

International Shipping Costs
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Argentina

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 12 working days
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Australia

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 4 weeks
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 4-6 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Austria

  • Shipping: 3.95 euros per package
  • Estimated time of delivery for standard packages: 2-3 working days
  • Free delivery for standard packages: from an order value of 250 euros
  • Estimated time of delivery for large items via carrier: approx. 3 days
  • For more information, please visit the delivery help page in the Austrian online shop or find out more about tracking your package here

Belgium

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: 2 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 1 week
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Brazil

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 12 working days
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Brunei

  • Shipping: 51 to 168 euros per package
  • Estimated time of delivery for standard packages: approx. 2-3 weeks
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Bulgaria

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: 7 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 1 week
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Canada

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 2 weeks
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Cyprus

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: approx. 8 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 1-2 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Czech Republic

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: approx. 2 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 5 working days
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Chile

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 12 working days
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

China

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 4 weeks
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Croatia

  • Shipping: 22 to 42 euros per package
  • Estimated time of delivery for standard packages: approx. 7 working days
  • Free delivery for standard packages: from an order value of 400 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Denmark

  • Shipping: 49 kroner per package
  • Estimated time of delivery for standard packages: 2-4 working days
  • Free delivery for standard packages: from an order value of 499 kroner
  • Estimated time of delivery for large items via carrier: approx. 1-2 weeks
  • For more information, please visit the delivery help page in the Danish online shop or find out more about tracking your package here

Estonia

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: approx. 9 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 1-2 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Finland

  • Shipping: 9.90 euros per package
  • Estimated time of delivery for standard packages: approx. 4-6 working days
  • Free delivery for standard packages: from an order value of 100 Euro
  • Estimated time of delivery for large items via carrier: approx. 5 working days
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

France

  • Shipping: 6.90 euros per package
  • Estimated time of delivery for standard packages: 2-3 working days
  • Free delivery for standard packages: from an order value of 160 euros
  • Estimated time of delivery for large items via carrier: approx. 1-2 weeks
  • For more information, please visit the delivery help page in the French online shop or find out more about tracking your parcel here

Germany

  • Shipping: 3.95 euros per package
  • Estimated time of delivery for standard packages: 1-2 working days
  • Free delivery for standard packages: from an order value of 50 euros
  • Estimated time of delivery for large items via carrier: approx. 2-3 working days
  • To find out more about tracking your package, please click here

Great Britain

  • Shipping: £ 6 per package
  • Estimated time of delivery for standard packages: 3-5 working days
  • Free delivery for standard packages: from an order value of £60
  • Estimated time of delivery for large items via carrier: approx. 1-2 weeks
  • For more information, please visit the delivery help page in the British online shop or find out more about tracking your package here

Greece

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: approx. 4 working days
  • Free delivery for standard packages: from an order value of 140 Euro
  • Estimated time of delivery for large items via carrier: approx. 1-2 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Hong Kong

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 3 weeks
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Hungary

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: approx. 4 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 5 working days
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Iceland

  • Shipping: 22 to 42 euros per package
  • Estimated time of delivery for standard packages: approx. 4 working days
  • Free delivery for standard packages: from an order value of 400 Euro
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

India

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 2 weeks
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Indonesia

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 12 working days
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Ireland

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: approx. 7 working days
  • Free delivery for standard packages: from an order value of 140 Euro
  • Estimated time of delivery for large items via carrier: approx. 1-2 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Israel

  • Shipping: 20 to 54 euros per package
  • Estimated time of delivery for standard packages: approx. 2 weeks
  • Free delivery for standard packages: from an order value of 650 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Italy

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: approx. 3 working days
  • Free delivery for standard packages: from an order value of 140 Euro
  • Estimated time of delivery for large items via carrier: approx. 1 week
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Japan

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 12 working days
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Latvia

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: approx. 6 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 1-2 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Liechtenstein

  • Shipping: CHF 6.90 per package
  • Estimated time of delivery for standard packages: 3-5 working days
  • Free delivery for standard packages: from an order value of CHF 100
  • Estimated time of delivery for large items via carrier: approx. 8-10 working days
  • For more information, please visit the delivery help page in the Liechtenstein online shop or find out more about tracking your package here

Lithuania

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: approx. 6 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 1-2 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Luxemburg

  • Shipping: 10 euros per package
  • Estimated time of delivery for standard packages: 3-5 working days
  • Free delivery for standard packages: from an order value of 120 euros
  • Estimated time of delivery for large items via carrier: approx. 1-2 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Malaysia

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 12 working days
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Malta

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: approx. 6 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 1-2 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Mexico

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 12 working days
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Monaco

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: 3 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 1 week
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Netherlands

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: 2-4 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 1 week
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

New Zealand

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 6-8 weeks
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 8 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Norway

  • Shipping: 10 to 22 euros per package
  • Estimated time of delivery for standard packages: 7 working days
  • Free delivery for standard packages: from an order value of 150 euros
  • Estimated time of delivery for large items via carrier: approx. 1-2 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Poland

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: 7 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 7 working days
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Portugal

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: 7 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 7 working days
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Puerto Rico

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 2-3 weeks
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Qatar

  • Shipping: 20 to 54 euros per package
  • Estimated time of delivery for standard packages: approx. 8 working days
  • Free delivery for standard packages: from an order value of 650 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Romania

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: 8 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 8 working days
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Russia

  • Shipping: 22 to 42 euros per package
  • Estimated time of delivery for standard packages: approx. 14 working days
  • Free delivery for standard packages: from an order value of 400 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Saudi Arabia

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 2-3 weeks
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Singapore

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 12 working days
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Slovakia

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: approx. 5 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 5 working days
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Slovenia

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: approx. 2 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 5 working days
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

South Africa

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 12 working days
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

South Korea

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 14 working days
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Spain

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: 2-9 working days
  • Free delivery for standard packages: from an order value of 150 euros
  • Estimated time of delivery for large items via carrier: approx. 1 week
  • Please note: The Canary Islands are excluded from the avergage delivery time.
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Sweden

  • Shipping: 12 to 20 euros per package
  • Estimated time of delivery for standard packages: 3 working days
  • Free delivery for standard packages: from an order value of 140 euros
  • Estimated time of delivery for large items via carrier: approx. 5 working days
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Switzerland

  • Shipping: CHF 6.90 per package
  • Estimated time of delivery for standard packages: 3-5 working days
  • Free delivery for standard packages: from an order value of CHF 100
  • Estimated time of delivery for large items via carrier: approx. 8-10 working days
  • For more information, please visit the delivery help page in the Swiss online shop or find out more about tracking your package here

Taiwan

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 12 working days
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Thailand

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 12 working days
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Turkey

  • Shipping: 22 to 42 euros per package
  • Estimated time of delivery for standard packages: approx. 2 weeks
  • Free delivery for standard packages: from an order value of 400 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

United Arab Emirates

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 2-3 weeks
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

Ukraine

  • Shipping: 22 to 42 euros per package
  • Estimated time of delivery for standard packages: approx. 8 working days
  • Free delivery for standard packages: from an order value of 400 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information

United States of America

  • Shipping: 37 to 64 euros per package
  • Estimated time of delivery for standard packages: approx. 3 weeks
  • Free delivery for standard packages: from an order value of 750 euros
  • Estimated time of delivery for large items via carrier: approx. 3-4 weeks
  • Tracking: Please contact our customer support team at support@connox.com for more information
  • Further information


Shipping costs are automatically calculated in the shopping basket.

Customers outside of the EU do not pay German VAT (19%) and will receive a net invoice. The VAT is then levied by the respective country, usually by the customs authorities. After your order has been shipped, you will receive the DHL tracking code for your package and a confirmation of dispatch.

Additional fees for overweight and/or oversized parcel will be applied. The shipping cost for your items will be offered during the checkout process before you enter your payment information.

For larger and heavier items, your order will be shipped with a forwarding agency. If the calculation of the shipping costs in the shopping basket fails, please complete your order nonetheless! We will inform you personally about the costs incurred by email. Please note that the shipping costs that we calculate do not include VAT and customs charges outside of the EU. After you have received your package, you will receive a separate invoice from customs with the import and customs charges. If you would like the current status of your freight delivery, please contact us directly by phone or email.

Logistics partners and delivery times

We deliver standard parcels via DHL, and large deliveries are shipped via freight forwarding.

DHL

DHL Standard

Spedition Standard Freight Forwarding

  • Delivery by the shipping company is only possible from Monday to Friday - The date of delivery will be arranged by telephone:
  • You will be called by the forwarding company to choose a date. (Timeframe: 5h)
  • “Curbside” delivery
    The items are delivered curbside to the address specified on your invoice. The customer is responsible for taking the item into his home and disposing of the packing himself.
Our Delivery Times

In general, articles that are marked as “In stock” leave our warehouse within 24 hours.

Restocking Times

If an article is not in stock, the expected time until restocking is displayed underneath the price in the shop.
Unfortunately we cannot influence this time frame, since these are the delivery times of the manufacturers. If delays occur, you will of course be informed about the current status of your order.

Processing Times

If your order is placed before 3 p.m., products that are in stock and can be shipped via DHL will be sent to shipping on the same day. For products that are not immediately available, the predicted delivery date is displayed under the price.
When you place your order, you will be informed by email of the predicted delivery date.

Shipment Tracking

You will receive a tracking code in order to follow your parcel. Please enter it into the appropriate field on the DHL-tracking page and get current information about the delivery.

Disposal

Batteries

Batteries are often included with devices such as remotes or clocks.
They may also be permanently integrated into the devices themselves.
We are obliged to point out the following in connection with the distribution of these batteries or rechargeable batteries according to the Battery Law(BattG):
Batteries and rechargeable batteries do not belong in the household waste and may not be disposed of in this manner.
Rather you as end users are legally to return old batteries to ensure the proper disposal of old batteries.

You can either send the batteries back to us with sufficient postage or return them directly at our shipping center at the following address free of charge:

Connox GmbH
Münchner Straße 40 (Building E),
30855 Langenhagen

Our obligation is exclusively limited to those batteries that you received by us as additional accessories while purchasing a product out of our assortment.
Batteries are marked with a symbol of a "crossed-out rubbish bin" (see image below).

Batteries with more than 0,0005% quicksilver by mass, more than 0.002% cadmium by mass or more than 0.004% lead by mass, have the appropriate elements marked under the trash can symbol on every battery – “Cd” stands for cadmium”, “Pb” for lead and “Hg” for quicksilver. Suggestions for lithium batteries / accumulators: When returning lithium batteries or accumulators, we kindly ask you to insulate the contact surfaces (marked with + and -) of the batteries with tape or similar, in order to avoid any risk of fire.

Old Devices, Electronic Scrap

According to the Electrical and Electronic Equipment Act (ElektroG), as of March 2006 old devices may no longer be disposed of as household waste.
The regulation concerns all electronic and electrical equipment, no matter how old it is. Bulbs, fluorescent tubes and energy-saving lamps are also included. These devices are recognisable by the symbol of a “crossed-out rubbish bin" (see image above).
The symbol is on the devices or the packaging.
The devices can be returned free of cost to cities and municipalities. The returns can be made at collection points, or sometimes a pickup is even offered. Usually already existing collection systems (e.g. recycling centres) are used.

What to do if a lamp breaks?

CFLs (compact fluorescent lamps), fluorescent lamps and halogen
bulbs contain a very small amount of mercury.

These lamps are however not dangerous under normal use.
If such a lamp breaks, please keep in mind the following steps:

  • Disconnect the lamp from the mains.
  • Avoid skin contact and ventilate the room for 20-30 minutes.
  • Wear disposable or household gloves to remove the broken glass pieces.
    Remove all broken pieces you see, if possible by means of sweeping.
    Use a moist disposable cloth in order to remove small pieces and dust.

For carpets, use a vacuum cleaner and dispose of the vacuum bag afterwards. - Collect the glass pieces and lamp remnants in a sealable container (such as a jar or plastic bag).
Dispose of the closed container at the local waste disposal centre.

How to avoid breaking lamps:

  • Change the bulb only when it has completely cooled down.
  • Only touch the bulb at the base, but on the glass bulb or the glass tubes. - Please do not take new bulbs out of the packaging until just before you install/use them.
  • Keep the bulb safe until the next use or disposal, in a safe container or its packaging.

To view of the PDFs you need Adobe Reader, you can download it for free at the following address: http://get.adobe.com/reader/

Customs duties

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped internationally may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Connox has no control over these charges, nor can Connox predict what they may be.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, or rulings of every single country.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier or customs office upon upon receipt of the package(s). Unfortunately, we can't calculate this for you and there is no way to pre-pay it.

Packaging Ordinance

According to the regulation of the Packaging Ordinance, Connox is obliged to take back and ensure the reuse of disposal of all product packaging that doesn’t carry the symbol of a comprehensive disposal system (e.g. „green point” of Germany).Please contact Connox if there are many questions about returning such packaging:

Connox GmbH
Aegidientorplatz 2a
30159 Hanover
Telephone: 0049 (0)511 300341-170
E-Mail: support@connox.com

Connox will then suggest a municipal collection place or a disposal company near you that will accept the packaging for free.If this is not possible, the customer has the possibility to send the packaging back to Connox free of charge.

Connox GmbH
Münchner Straße 40 (Gebäude E)
30855 Langenhagen

The packaging will be reused by Connox or disposed of in accordance with the regulations.

Any other questions?

If you have any questions about delivery times or costs, please write an E-Mail to our customer service support@connox.com or call the customer service number 0049 (0)511 300341-170 in order to find out more.