Shipping within Germany

Shipping Costs

Within all of Germany, we deliver standard parcels for free from a minimum order value of €50. For lesser order values, we charge a delivery fee of €3.95 for standard deliveries.

Versandkosten für Deutschland

The costs for freight shipmentsdepend on the weight and the size of the shipment. Easy and comfortable: The shipping costs are automatically displayed in your shopping cart.

Delivery to a Packstation

What is a Packstation?

A Packstation is a package station run by DHL. You have the option of receiving your parcels at one of these stations, if you are rarely at home, for example. The package stations are open 24 hours so that you can also collect your packages in the middle of the night, when conventional post offices are closed. Please note that a Packstation can only receive packages up to a certain size.

How can I receive packages at a Packstation?

First, you need to register on the DHL web page. If you haven’t already done so, please click here.

1. During the ordering process in our online shop, select that the delivery address differs from the invoice address.
2. Check the box “send to a DHL Packstation” in the form field
3. Type in the necessary information such as name and surname, post number, Packstation number, ect.
4. Confirm by pressing “continue”

How do I find a Packstation in my vicinity?

If you don’t know where a Packstation in your vicinity is located, you can find one on the DHL homepage.

Logistics partners and delivery times

We deliver standard parcels via DHL, and large deliveries are shipped via freight forwarding. In your shopping cart, you have the choice to select DHL Express for a faster delivery, or to use our premium freight forwarding.

DHL

DHL Standard

  • Normally parcels arrive within 1-2 working days in Germany and Austria.
  • Parcels usually arrive 3-5 days after they have been ordered in the rest of Europe (further information about the DHL delivery times are available here).
  • Follow your parcel via DHL Tracking.
  • Insured delivery (up to order values of €500).

DHL Express

DHL Express

  • We deliver via DHL Express for €25.00 extra. This option is available for nearly every product and it is displayed in the shopping cart.
  • Guaranteed delivery on the following day
  • Follow your parcel via DHL Tracking.
  • Insured delivery (up to order values of €2,500).

DHL

DHL Courier

  • For an extra charge of €7.90 we can deliver your parcel at a specific time via DHL Courier. This option is available for nearly all of our products and will be shown in the shopping cart.
  • Delivery is free within Germany when the value of your order exceeds €100.00.
  • Within Germany parcels are generally delivered within 1 working day
  • Convenient for professionals:
    Delivery after work is possible in one of the two following time slots: between 6 and 8 p.m. or between 8 and 10 p.m.
  • Follow your parcel via DHL Tracking.
  • Insured delivery (up to order values of €500). - only available in certain postal codes.

You can find out if your address is included at DHL (only bookable on the German DHL homepage).

Freight Forwarding

Spedition StandardStandard Freight

  • We offer free shipping for orders worth €50, otherwise the shipping charge is €19,90.
  • Within Germany, parcels will generally arrive in 2-3 working days.
  • For the rest of Europe delivery will generally take 1-2 weeks.
    -Delivery by the shipping company is only possible from Monday to Friday - The date of delivery will be arranged by telephone:
    You will be called by the forwarding company to choose a date. (Timeframe: 5h)
  • “Curbside” delivery
    The items are delivered curbside to the address specified on your invoice. The customer is responsible for taking the item into his home and disposing of the packing himself.

Spedition PremiumPremium Freight

  • Only available in Germany
  • Cost: €39,90
  • The transfer of goods to the freight forwarding company takes place only on Wednesdays
  • Delivery is normally within 5-8 working days
  • The date of delivery will be arranged by telephone:
    You will be called by the forwarding company to choose a date.
    (Timeframe: 8h with notification 1h before delivery)
  • “Place of use” delivery: The items are delivered directly to the place of use and the disposal of the packaging is taken care of by the shipping company.
Our Delivery Times

In general, articles that are marked as “In stock” leave our warehouse within 24 hours.

Restocking Times

Unfortunately we cannot influence this time frame, since these are the delivery times of the manufacturers. If delays occur, you will of course be informed about the current status of your order.

Processing Times

If your order is placed before 3 p.m., products that are in stock and can be shipped via DHL will be sent to shipping on the same day. Usually, the parcel will arrive in Germany on the next day. For products that are not immediately available, the predicted delivery date is displayed under the price.
When you place your order, you will be informed by email of the predicted delivery date.

Delivery Times

The expected duration of transport is normally 1-2 days for products shipped via DHL to destinations in Germany or Austria.
Freight shipments generally take longer. We cannot influence these durations, as we commission external companies with the delivery.
Shipment Tracking

You will receive a tracking code in order to follow your parcel.Please enter it into the appropriate field on the DHL-tracking page and get current information about the delivery.

Disposal

Batteries

They may also be permanently integrated into the devices themselves.
We are obliged to point out the following in connection with the distribution of these batteries or rechargeable batteries according to the Battery Law(BattG):
Batteries and rechargeable batteries do not belong in the household waste and may not be disposed of in this manner.
Rather you as end users are legally to return old batteries to ensure the proper disposal of old batteries.

You can either send the batteries back to us with sufficient postage or return them directly at our shipping center at the following address free of charge:

Connox GmbH
Münchner Straße 40 (Building E),
30855 Langenhagen

Our obligation is exclusively limited to those batteries that you received by us as additional accessories while purchasing a product out of our assortment.
Batteries are marked with a symbol of a "crossed-out rubbish bin" (see image below).

Batteries with more than 0,0005% quicksilver by mass, more than 0.002% cadmium by mass or more than 0.004% lead by mass, have the appropriate elements marked under the trash can symbol on every battery – “Cd” stands for cadmium”, “Pb” for lead and “Hg” for quicksilver. Suggestions for lithium batteries / accumulators: When returning lithium batteries or accumulators, we kindly ask you to insulate the contact surfaces (marked with + and -) of the batteries with tape or similar, in order to avoid any risk of fire.

Old Devices, Electronic Scrap

According to the Electrical and Electronic Equipment Act (ElektroG), as of March 2006 old devices may no longer be disposed of as household waste.
The regulation concerns all electronic and electrical equipment, no matter how old it is. Bulbs, fluorescent tubes and energy-saving lamps are also included. These devices are recognisable by the symbol of a “crossed-out rubbish bin" (see image above).
The symbol is on the devices or the packaging.
The devices can be returned free of cost to cities and municipalities. The returns can be made at collection points, or sometimes a pickup is even offered. Usually already existing collection systems (e.g. recycling centres) are used.

What to do if a lamp breaks?

CFLs (compact fluorescent lamps), fluorescent lamps and halogen
bulbs contain a very small amount of mercury.

These lamps are however not dangerous under normal use.
If such a lamp breaks, please keep in mind the following steps:

  • Disconnect the lamp from the mains.
  • Avoid skin contact and ventilate the room for 20-30 minutes.
  • Wear disposable or household gloves to remove the broken glass pieces.
    Remove all broken pieces you see, if possible by means of sweeping.
    Use a moist disposable cloth in order to remove small pieces and dust.

For carpets, use a vacuum cleaner and dispose of the vacuum bag afterwards. - Collect the glass pieces and lamp remnants in a sealable container (such as a jar or plastic bag).
Dispose of the closed container at the local waste disposal centre.

How to avoid breaking lamps:

  • Change the bulb only when it has completely cooled down.
  • Only touch the bulb at the base, but on the glass bulb or the glass tubes. - Please do not take new bulbs out of the packaging until just before you install/use them.
  • Keep the bulb safe until the next use or disposal, in a safe container or its packaging.
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Packaging Ordinance

According to the regulation of the Packaging Ordinance, Connox is obliged to take back and ensure the reuse of disposal of all product packaging that doesn’t carry the symbol of a comprehensive disposal system (e.g. „green point” of Germany).Please contact Connox if there are many questions about returning such packaging:

Connox GmbH
Aegidientorplatz 2a
30159 Hanover
Telephone: 0049 (0)511 300341-0
Fax: 0049 (0)511 300341-99
E-Mail: service@connox.co.uk

Connox will then suggest a municipal collection place or a disposal company near you that will accept the packaging for free.If this is not possible, the customer has the possibility to send the packaging back to Connox free of charge.

Connox GmbH
Münchner Straße 40 (Gebäude E)
30855 Langenhagen

The packaging will be reused by Connox or disposed of in accordance with the regulations.Find further information and the current packaging ordinance to be downloaded on the homepage of the German
Federal Ministry for the Environment, Nature Conservation and Nuclear Safety
(Page in German).

Any other questions?
If you have any questions about delivery times or costs, please write an E-Mail to our customer service service@connox.co.uk or call the customer service number 0049 (0)511 300341-0 in order to find out more.