Security and Data Protection

Internet and privacy can’t coexist in your opinion? We say they are! Read more about privacy guidelines and security basics at Connox.

Data Protection

Connox GmbH
Aegidientorplatz 2a
30159 Hanover Germany

Email: support@connox.com

Tel. +49 (0)511 3003410
Available Mon – Fri, 7am – 5pm

Data Protection Officer: Christoph Kuhn

Privacy and security are especially important to Connox. Through constant optimisation of all technical security fundamentals, Connox is continuously improving the protection of your data.

Your data is in good hands. We promise you that:

We will not sell your personal data to third parties, nor lease it to other companies for advertising purposes. Data will not be transferred to third persons, except for the purpose of completing your transaction (eg. your address will be shared with the delivery company for the purpose of delivering your purchase).

In the following, you will find information regarding the storage of your data. Our data protection practices are in accordance with the German Federal Data Protection Act (BDSG) as well as the German Telemedia Act (TMG).

Personal data

Connox treats customer data confidentially and exclusively for processing the order, except if the customer wishes to take advantage of additional services. To be able to process and deliver the customer’s order, Connox forwards the customer’s data only to shipping company tasked with the delivery and, for a credit check if necessary, to Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss. The transmitted data may be used by the recipient only as required to perform the respective task. Any other use of this information is prohibited. For the customer registration, e.g. for the newsletter service, Connox, due to the aforementioned laws, requires the customer’s consent to store personal data, which is requested at the appropriate time and place. Should the customer later decide to not make use of these services anymore, he or she may revoke their approval at any time through a message to Connox (email, fax, letter, phone).

To be able to process your enquiries, orders etc., Connox collects the following personal data:

Customer registration: Here, Connox processes and uses the data that has been voluntarily entered into the forms and has thus been transmitted to Connox. These include name, address and other contact data such as phone number and email address, a user name and a password.

Newsletter registration: Here Connox uses the email address the customer has voluntarily transmitted to Connox. The customer is able to unsubscribe from the newsletter at any time.

Ordering: Aside from the customer registration data, Connox additionally requires the information that is necessary to process the order, such as, for example, the delivery address and payment information (e.g. credit card or debit information). In addition, Connox collects the IP address. This is used to protect the customer and to prevent or to detect misuse of the website. It is to be pointed out that the IP-address is only used and handled in a shortened form to exclude the possibility of a direct connection to a person.

Browsing the online-Shop: In order to be able to use the shopping cart and to facilitate customer recognition who make repeated visits on our website, so-called „cookies“ are saved on the visitor’s computer. You can find further information about the use of cookies under the section "Cookies".

Credit checks and credit scores: We reserve the right to perform a credit check on the basis of mathematical and statistical procedures to protect our legitimate interests. The personal data necessary for a credit check will be transmitted to the following service provider:

Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss

The credit check may contain probability values (known as score values). As far as score values are included in the result of the creditworthiness examination, these are based upon a scientifically recognised mathematical statistical procedure, which takes into account, among other factors, the address data. The results of the credit check relating to the statistical probability of payment default is used for the purpose of deciding on the establishment, execution, or termination of a contractual relationship.

Connox guarantees that your data, including your email address, will principally not be passed on to third parties. The data will not be sold.

Disclosure

Upon request, Connox will provide any customer information about his or her stored data at no charge. If the customer wants to request this, he or she is asked to contact Connox at the email address datenschutz@connox.de. Connox is also obligated to correct, lock or delete the customer’s data upon request.

SSL Encryption

Personal data on this website are transmitted only in an encrypted form, using the TLS encryption method (Transport Layer Security, also known as SSL, Secure Sockets Layer). The TLS v1.0 method used is at this time one of the safest ways to encrypt data. Connox.de uses a 256-bit encryption pursuant to AES (Advanced Encryption Standard) and thus meets the highest security standards. The issuer of the SSL certificate is Thawte Inc., and the method used for the key exchange is DHE_RSA (2048 Bit).

Through the application of the SSL encryption, your data will be mutated so that a third party could not reconstruct it before it is transmitted to the Connox-server. This encryption procedure also ensures that your data will be sent exclusively to the server from which it was requested. Once the data is recieved by the Connox server, it is verified in regards to completeness and immutability.

If you use the Internet Explorer as your browser, you can identify the encrypted data transmission by the yellow lock icon in the address bar of your browser.

Nonpersonal Data

With every page visit, data of this access will be stored in a log file. This file does not include personal information. Thus Connox cannot conclude which user has transmitted which data. In connection with the page access, Connox receives data that will be stored for statistical purposes only.

In particular, every access results in the storage of the following data set: Name of the accessed file; date and time of access; transmitted data volume; notification if the transfer was successful; notification why an access has failed, if applicable;possibly operating and browser software of the user and the page from which the user arrived.

elefunds

The payment process includes a donation plug-in developed by elefunds GmbH, that allows you to add a donation amount of your choice to the amount to be paid. The chosen amount can be donated to a number of organisations offered by elefunds.

The plug-in developed and distributed by elefunds GmbH does not store any personal information as part of the donation process, such as: (email) addresses, names, or purchase data. The software saves only the time and the date of the donation as well as the amount and the organisation(s) which will receive the donation.

Cookies

Connox uses so-called cookies on some internet sites in order to enable web-based applications to manage the status of an online visit and to provide smooth navigation between the separate services and contents on the website as well as to provide the internet user with permanent settings on the Connox website.

A cookie is a small file that is transferred by Connox onto the user’s computer when he or she visits the Connox website. A cookie only contains information that Connox itself transmits to the user’s computer – private files cannot be read by a cookie.

When cookies are accepted by the user, Connox does not have access to his or her personal information. Connox may however identify the user’s computer through the use of the cookies. Connox uses cookies so that the user can fill and manage the shopping cart during a session, and that Connox’s website can be tailored even more towards the desires of the customer.

Connox uses „session-based“ cookies that are not stored permanently on the visitor’s computer. These temporary cookies will be deleted after leaving the website. Using the gathered information, Connox is able to analyse usage patterns and structures of the website. This enables further continuous optimisation of the website by improving the content and the usage.

Connox also uses “persistent“ cookies. These cookies remain on the customer’s computer,simplifying shopping and registration services during their next visit. For example, the cookies are able to remember which articles the customer has chosen for purchase while he or she continues to shop. Furthermore, the customer only has to enter passwords once on sites that require registration.

Permanent cookies can be removed manually by the user. The permanent cookies used by Connox will be stored for up to 1000 days on your hard disk. Afterwards, they are automatically deleted. Most of the standard browsers accept cookies by default. Temporary or stored cookies can be enabled or disabled independently in the browser’s security settings. If cookies are disabled, certain features on Connox webpages may not be available and some websites may not be displayed correctly.

In order to use the Connox shopping cart and the checkout, session-related cookies have to be allowed! If the customer generally does not wish to, or cannot, allow cookies it is also possible to order at Connox by email, phone or fax.

Connox works with some partner companies in order to increase the value of the internet assortment and of the websites for the user. Therefore, cookies from partner companies are also stored on your website when you visit Connox websites. These cookies are “persistent” cookies. These cookies remain on the computer of the user and are automatically deleted after the specified lifetime. The lifetimes may be up to 22 years in some cases. Our partner companies do not have any access to your personal information and personal data. The pseudonymous data is never merged with your personal data. The pseudonymous data includes data about the products that were searched for or which ones were viewed and bought by the user. This information is only used to enable our partner companies to, for example, show advertising that might actually interest the user or to prevent a user seeing the same advertisements over and over.

Kupona Re-Targeting

Technologies from Kupona GmbH are used on our pages. Kupona uses cookies to control the display and delivery of advertising. For this purpose, anonymised information is temporarily stored on the user’s computer and is evaluated by the user’s browser. This way, Kupona is able to, among other things, control the advertising frequency, or “frequency capping”, which prevents the user always sees the same ads, or the CPC user ban, which prevents the customer seeing a banner again on which he or she has already clicked. In some cases, Kupona makes use of another module for re-targeting. In this case the cookie is used capture anonymised movement patterns and thus tailor the ads to the user’s interests. Users then are shown advertisements which are probably of interest to them. Only numeric IDs and/or timestamps that do not allow personally identifiable information are used. All information also has an expiry date, usually just mere minutes, hours or days, after which the browser deletes it automatically. In case you do want to revoke your consent to data collection by Kupona, you can object and deactivate the data collection by clicking on the following link: http://datenschutz.kupona.de/?cus=9472

Google Remarketing Tag

On our websites, technologies by Google (Google Remarketing Tag) are used to collect and store data for marketing purposes. From this data, anonymised usage profiles can be created and stored in cookies. Third parties, including Google, serve ads on web pages in the internet. These parties, including Google, use cookies to serve ads based on your previous visits to our website, as part of the remarketing tag function. The data collected by the remarketing tag function, will not – without your separate consent – be used to personally identify you as a visitor of this website and will not be merged with personal information from the anonymised user profile. You can opt out of the use of cookies by Google by going tohttp://www.google.de/intl/en/policies/privacy/ads/ and clicking on the "opt out"-button. Alternatively, you may find the deactivation site of the Network Advertising Initiative here: http://www.networkadvertising.org/managing/opt_out.asp. For more information about Google’s privacy policy can be found here: http://www.google.com/intl/eng/privacy.

Google Conversion Tracking

We use Google Conversion Tracking on our website. It is an analysis service by Google Inc. (“Google”). Google Adwords places a cookie on your computer (“conversion cookie”), if you came to our website via a Google advertisement. These cookies will expire after 30 days and are not personally identifiable. You can visit certain pages of ours and the cookie has not expired, Google and we are able to see that someone clicked on the advertisement and was directed to our webpage. Every AdWords customer receives a different cookie. Cookies can be tracked over different web sites of AdWords customers. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted to use conversion tracking. The AdWords customers will know the total amount of users that clicked on their advertisement and were directed to a webpage with a conversion tracking tag. They won’t receive any information that would allow them to identify the user personally, however. If you do not want to be part of the tracking procedure, you can also reject the necessary cookie – by generally deactivating the automatic storage of cookies, for example. You can also deactivate cookies for conversion tracking by adjusting your browser settings to only block cookies from the domain “googleadservices.com”. Google’s privacy policy for conversion tracking can be found here https://services.google.com/sitestats/en.html.

Google DoubleClick
On our website, we use DoubleClick by Google, which is a service by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). DoubleClick uses cookies in order to show you relevant advertisements. This includes verifying which ads were shown in your browser and which ones were clicked. The cookies do not contain any personal information. The use of the DoubleClick cookies allows Google and their partner pages to place advertisements based on previous visits to ours or other websites. You can prevent the storage of cookies by adjusting setting your web browser. You can also prevent the collection of the data created by the cookie and the processing of this data by google by downloading and installing the browser plug-in available here: http://google.com/settings/ads/onweb/. You can also deactivate the use of cookies by Google by clicking on the “opt out” button at: http://www.google.de/privacy/ads. Alternatively, you can access the deactivation page of the network advertising initiative: http://www.networkadvertising.org/managing/opt_out.asp. For more information about Google’s privacy policy can be found here: http://www.google.com/intl/eng/privacy.

Google Analytics

This website uses Google Analytics, a web analysis service by Google Inc. Google Analytics uses cookies. These are text files which are stored on your computer and which allow an analysis of your use of the website. The information generated by the cookie about the use of this website (including your IP address) will be transmitted to a Google server in the USA and saved there. In case of an activation of the IP-anonymisation on this website, your IP address will however be shortened by Google within the member states of the European Union or in other contractual states of the agreement over the European Economic Area beforehand. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of this website’s provider for the purpose of evaluating the website, to compile reports about the website activities and to provide further services related to the website and internet usage to the website operator. The IP address transmitted from your browser as part of Google Analytics is never merged with other data of Google. You can prevent the storage of cookies through appropriate settings in your browser-software; However please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of the data created by the cookie and the processing of this data by google by downloading and installing the browser plug-in available here: http://tools.google.com/dlpage/gaoptout?hl=eng.

We point out that this website uses Google Analytics with the new, privacy-compliant add-on „anonymizeIp()“, and that IP addresses are therefore processed only in shortened forms to exclude any possibility of direct personal identification.

Bing Ads

We use conversion tracking by Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Thereby Microsoft Bing Ads saves a cookie on your computer if you arrived at our webpage via a Microsoft Bing advertisement. We and Microsoft can see that someone clicked on our ad and was directed to our page, and visited a predetermined target page beforehand. We learn only the total number of users that clicked on a Bing ad and were directed to our page. No personal information related to the identity of the user are transmitted. If you do not want to be part of the tracking procedure, you can also reject the necessary cookie – by generally deactivating the automatic storage of cookies, for example. Find further information privacy and cookies used by Microsoft Bing on the Microsoft website: http://privacy.microsoft.com/DE-DE/fullnotice.mspx.

Facebook Pixel

We use the “Pixel” by Facebook, Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) for the analysis and support of online marketing measures. With its help we can track the movements of users after they see or click on a Facebook ad. This is how we can evaluate the significance of Facebook ads for statistics and market analysis purposes. The data collected is anonymous and personal data of individual users is not visible to us. However, the information is saved and processed by Facebook. Facebook can connect the information with your Facebook account and use them for its own advertising purposes according to Facebook’s Data Policy: https://www.facebook.com/policy.php. Cookies may be saved on your computer for this purpose. You can prevent the storage of cookies by adjusting setting your web browser.

Facebook Plugins

Our website also includes plugins by the social network Facebook. Our website is configured so that a direct connection between your browser and the Facebook server is made only when you click on a Facebook plugin. A connection will not be made automatically as soon as you open our website. Data is transmitted to Facebook only after you click on the plug-in, consciously “activating” it. If you click on the Facebook button while you’re logged in on your Facebook account, Facebook can possibly associate the visit to our website with your account. We would like to point out that as the provider of the web page we have no knowledge of the content of the transmitted data or of their use through Facebook. Further information about this can be found in Facebook’s Data Policy: http://de-de.facebook.com/policy.php. If you do not wish for Facebook to be able to associate the visit of our website with your Facebook account, please do not click on the Facebook plugins or log out of your Facebook account.

Twitter

On our website, we use plugins by the social network Twitter (Twitter Inc., 1355 Market St., Suite 900, San Francisco, CA 94103, USA). Our website is configured so that a direct connection between your browser and the Twitter server is made only when you click on a Twitter plugin. A connection will not be made automatically as soon as you open our website. Data is transmitted to Twitter only after you click on the plug-in, consciously “activating” it. By clicking on the Twitter plugin, the websites you visit are linked with your Twitter account and divulged to other users. Data will thereby also be transmitted to Twitter. We would like to point out that as the provider of the web page we have no knowledge of the content of the transmitted data or of their use through Twitter. Find further information you can view Twitter’s privacy policy here: https://twitter.com/privacy. If you do not wish for Twitter to be able to associate the visit of our website with your Twitter account, please do not click on the Twitter plugin.

Google+

Our website uses plugins by the social network Google+ (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Our website is configured so that a direct connection between your browser and the Google+ server is made only when you click on a Google+ plugin. A connection will not be made automatically as soon as you open our website. Data is transmitted to Google only after you click on a plug-in, consciously “activating” it. If you click on the Google+ button while you’re logged in on your Google+ account, Google can possibly associate the visit to our website with your account. We would like to point out that as the provider of the web page we have no knowledge of the content of the transmitted data or of their use through Google. Further information and settings options can be found in the Google+ privacy policy here: http://www.google.com/intl/de/+/policy/+1button.html. If you do not wish for Google+ to be able to associate the visit of our website with your Google+ account, please do not click on the Google+ plugins or log out of your Google+ account.

Pinterest

We use the „Pin it“ button by the social media network Pinterest (Pinterest, Inc., 808 Brannan St, San Francisco, CA 94103, USA). Our website is configured so that a direct connection between your browser and the Pinterest server is made only when you click on a Pinterest plugin. A connection will not be made automatically as soon as you open our website. Data is transmitted to Pinterest only after you click on a plug-in, consciously “activating” it. If you click on the Pinterest button while you’re logged in on your Pinterest account, Pinterest can possibly associate the visit to our website with your account. We would like to point out that as the provider of the web page we have no knowledge of the content of the transmitted data or of their use through Pinterest. Further information and settings options can be found in the Pinterest privacy policy here: http://pinterest.com/about/privacy/. If you do not wish for Pinterest to be able to associate the visit of our website with your Pinterest account, please do not click on the Pinterest plugins or log out of your Pinterest account.

XING

The „XING Share Button“ by the social media network XING (XING AG, Gänsemarkt 43, 20354 Hamburg, Germany) is used on this webpage. Our website is configured so that a direct connection between your browser and the XING server is made only when you click on a XING plugin. A connection will not be made automatically as soon as you open our website. Data is transmitted to XING only after you click on the plug-in, consciously “activating” it. XING does not save any personal data when you open this website. XING does not store any IP addresses. There is also no analysis of your user behaviour through the usage of Cookies related to the “XING Share Button”. The current privacy policy of the “XING Share Button” and more information can be found on this webpage: https://dev.xing.com/plugins/share_button/privacy_policy

XING doesn’t save any personal data when you open it via this website.

XING especially doesn’t save any IP-addresses. There won’t especially be any analysis of your user behaviour of the usage of Cookies related with the “XING Share Button”. Find the current privacy information of the “XING Share Button” and more on this webpage: https://dev.xing.com/plugins/share_button/privacy_policy Target Performance Cookies are used to enable the switching of Retargeting campaigns of the target performance Gmbh (Rosenheimerstr. 145 e-f, 81671 Munich, Germany) on our website. The saved data while using Cookies are only anonymized visitor’s data, which won’t allow personal associations. The target performance advertising technology used IP-addresses for the evaluation of the geographical region, the access velocity and of the internet provider. You can prevent the storage of cookies by adjusting setting your web browser. An association of the information to determinate people, the exact address, the geographical place or transmitted personal data is not possible at any time. IP data won’t be transmitted to third parties.

All the information moreover has an expiration date of max. 90 days, which is then your browser will erase the saved information automatically.

You are able to avoid the saving of Cookies by means of adjusting your browser software. Moreover, you will be able to avoid the collection of the data from Cookies referring your usage of the website by means of activating the opt-out function clicking on the following link: http://targetperformance.de/privacy-policy.html. Find further information about the retargeting of the target performance GmbH in here: http://www.targetperformance.de/en.html. Affilinet / Tracdelight Our website uses services of the companies affilinet GmbH (Joseph-Wild-Str. 20, 81829 Munich, Germany) and tracdelight GmbH (Wilhelmstr. 4a, 70182 Stuttgart, Germany).

Cookies are produced for the optimization of our advertisement measures.

These Cookies are only used for a correct association of the success of an advertisement of the distribution partner and the according invoicing of the service partner. Personal data aren’t collected. The Cookie only contains the information of when a determinate advertisement has been clicked from an internet-capable device. If you don’t want such Cookies to be saved in your browser, you will be able to change it via your browser adjustments. Zopim We use a chat program of the company Zopim Technologies Pte Ltd (8 Prince George's Park, Extension Block Singapore 118407) in order to improve and facilitate the communication with our customer service. If you have questions and problems concerning our products, the website or our company, you will be able to send us a message via Zopim. Thereby visitors of the visited page are recorded with their IP-address. The IP-address is thereby anonymized.

Zopim also uses Cookies.
The information caused by the Cookie about your usage of this website are transmitted to a server of Zopim in the USA and buffered there.

The information is only visible for the moment of your stay on a determinate page and they’re not saved.

Done chats are protocolled and saved.

Please also note the privacy information of Zopim: https://www.zopim.com/privacy .

Print Data Protection Policy

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TÜV s@fer shopping
Euro-Label

Why s@fer-shopping?

Shopping in the internet is fast, all around the clock and comfortable.

But it is often insecure and annoying: Messages about wrong deliveries and data misuse won’t stop and awkward navigating often distresses the most experienced surfers.

That’s the reason why it is also understandable that many consumers of online shops are skeptical. The experts of TÜV SÜD Management Service GmbH developed a new, uniform testing concept in 2001 in order to stop that scepticism: s@fer-shopping.

This one especially emphasizes data and system safety, data protection and the processes of the shop.

The way of testing is as well professional:
The TÜV SÜD isn’t based on an online check when it tests online shops and virtual travel agencies, but it also concentrates on server checks and it proves the shops where they are based. This all-including certification according to the s@fer-shopping seal, minimizes the trust / mistrust distance between consumers and online shops, focussing on the demands of the customer.

Successfully shopping in the internet isn’t a problem anymore like this.
Why is the TÜV SÜD seal special? The "TÜV" brand

The TÜV is one of the strongest brands in Germany.

People relate independence, trust, neutrality, competence and incorruptness with it, since it is 99% popular among German people.

Safety

Tis makes TÜV SÜD different to other seals:

The here-levels procedure includes an online test, a security check and an audit in the basement of the company in order to offer the highest quality and safety while shopping for the customer. Find further information about the German TÜV SÜD s@fer-shopping seal on the homepage www.safer-shopping.de.

Euro-Label certification
Euro-Label Our shop has the EHI proven online shop seal. In order to keep this seal, we are continuously proven by the EHI Retail Institute GmbH, in order to continue fulfilling the demands and criteria of the EHI behaviour code.

Find the behaviour code in here, find the certificate for Connox in here.
What is the Euro-Label?
The Euro-Label is a cachet for the electronic purchase in Europe, that will be given from the EHI European Trade Institute e.
V.
(EHI).
It directs to consumer and trade.

The Euro Label creates confidence on the electronic trade and into cross-border transaction.
Who sees the Euro Label in an online-shop, can come from the security and the reliability of the websites:

  • The offering business is trustworthy, - the sale conditions are clear and on the websites available,
  • the business follows the privacy law,
  • the products are delivered how described, if the consumer delivered his/her order. - If in the course of the purchase process problems appear, a dispute settlement procedure exists.
    The seal of "tested online-shop" gives you safety, for example,
    - of which business you shop and that this business no letterbox company is
  • that the shopping basket the correct prices shows inclusive sales tax and all addition emerging costs.

Surprises in the delivery are excluded so you can pay - unconcerned with your credit card, because the EHI checked the security of the data transmission. - that the operator of the Shop complies strictly in the query and use of your data with the corresponding privacy laws. Without your specific approval, your data are questioned and stored exclusively for the settlement of the Online purchase.
To the participation for example to advertise measures, you are asked separate for your approval.

  • that you, if however something goes wrong in your purchase, you can use the EHI Grievances Management free of charge.
    Then the EHI steps for you with the operator of the Online Shops in contact and solves your case quickly and unbureaucratic.

Who gets the Euro Label?
In order to receive the Euro Label, the trading company must fulfil the European code of behaviour for the sale to consumers.
The European code of behaviour was developed of the Euro-Label-organization corresponding to the current and anticipated European legislation.

The code uncovers especially the guidelines of e-commerce, distance selling, privacy and guarantee. It comprised information to the following areas:

  • The trading company and its legal form
  • privacy - the precedent contractual information about the offered products, for example product descriptions or prices - the process of the purchase conclusion of a contract in the Internet - the fulfilment - the resignation right of the consumer - the money back guarantee and the service performed after the purchase Middle-class Online marketers set just as on the Euro Label seal such as the largest German delivery marketer. Under that for example otto, quelle, neckermann, weltbild or tchibo. Find the websites and online shops that deserve the trust of the customers in here: Euro-Label-Website.