Security and Data Protection
Privacy and security are especially important to Connox. Through constant optimisation of all technical security fundamentals, Connox is continuously improving the protection of your data.
If you voluntarily provide us with personal data, e.g. via our contact form, by e-mail or as part of the use of our online shop, the processing is carried out in accordance with the requirements of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
Name and contact details of the authority designated as responsible for the processing of that data:
30159 Hanover Germany
Tel. +1 818 447 7206
Available Mon-Fri 8.30am-16pm, Berlin Time
Data Protection Officer
Mister Thomas Becker, Email: email@example.com
Transfer of data
Your data is in good hands. We promise you that: We will not sell your personal data to third parties, nor lease it to other companies for advertising purposes.
We only share your personal information with third parties if:
- you have given us explicit consent to do so in accordance with Art. 6 para. 1 lit. a GDPR
- to the extent permitted by law and in accordance with Art. 6 para. 1 lit. b GDPR necessary for the settlement of contractual relationships with you, your personal data will be passed on to third parties. This includes credit institutions, postal and courier services and logistics companies.
- External service companies process data on our behalf as a processor. Your data is subject to the same privacy standards as ours. The recipient of the data may only use the data for the purposes for which the data was transmitted to them. The external service providers include data centres and companies that support us in the maintenance of computer equipment and IT applications.
- in the event that disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR there is a legal obligation.
- disclosure pursuant to Art. 6 para. 1 lit. f GDPR is required to assert, exercise or defend legal claims and there is no reason to believe that you have an overriding interest in not disclosing your data.
For the purpose of processing your request and your orders, it may be necessary to pass your personal data to affiliated companies within the Connox group of companies.
The affiliated companies of the Connox group of companies and third parties to whom we pass on your personal data, may only use this data for the above-mentioned purposes.
Furthermore, they are obligated to process the data only according to our specifications as well as the
relevant data protection laws.
Service providers acting on our behalf have been carefully selected and commissioned by us and are bound by our instructions. Furthermore, we are contractually entitled to contractual and legal regulations by the service providers control. The external service providers can be assigned to the following categories:
- Service providers for the hosting, maintenance and upkeep of our website,
- Service providers in the area of customer service
- "Dropshippers", i.e. manufacturers who ship the goods directly to you,
- banks and other providers of payment services, also for the processing of
- Shipping providers for email newsletters and shipping providers for catalogs,
- Fraud prevention service providers who detect or prevent abuse on our site,
- Service providers from the field of marketing and web analysis,
- Service providers for customer inquiries,
- Service providers for the display of forms on the website.
If we transfer personal data to recipients in so-called "third countries", i.e. countries outside the European Union ("EU") or the European Economic Area ("EEA"), in which a level of data protection comparable to that in the EU cannot be assumed without further ado and we are not authorized to transfer on the basis of a legal obligation, we ensure that the required adequate level of data protection is guaranteed in the respective third country or at the recipient in the third country. This may result in particular from a so-called "adequacy decision" of the European Commission, which establishes an adequate level of data protection for a specific third country as a whole. Alternatively, we can also base the data transfer on the so-called "EU standard contractual clauses" agreed with a recipient or binding internal data protection regulations (so-called Binding Corporate Rules). You can read the contractual texts of the EU standard contractual clauses at the European Commission. This also applies to adequacy decisions. We will be happy to provide you with further information on the appropriate and adequate safeguards for compliance with an adequate level of data protection upon request.
As part of the financing of our business, we sometimes assign receivables from the purchase contracts with you - our customers - to third parties. In the context of such an assignment, the personal data required for the identification of the relevant claim will be passed on. The legal basis for the data transfer in this case is Art. 6 (1) lit. f DSGVO. The assignees process the transferred data on their own responsibility under the applicable data protection provisions. For you as a customer, this does not change anything in the processing of your contract with us. Connox remains your direct contact and is entitled to receive your purchase price payments.
For further details on the transfer of personal data, please refer to the explanations below.
Personal data on this website are transmitted only in an encrypted form, using the TLS encryption method (Transport Layer Security, also known as SSL, Secure Sockets Layer). The TLS v1.2 method used is at this time one of the safest ways to encrypt data. Connox.de uses a 256-bit encryption pursuant to AES (Advanced Encryption Standard) and thus meets the highest security standards. The issuer of the SSL certificate is digicert, and the method used for the key exchange is DHE_RSA (2048 Bit).
Through the application of the SSL encryption, your data will be mutated so that a third party could not reconstruct it before it is transmitted to the Connox-server. This encryption procedure also ensures that your data will be sent exclusively to the server from which it was requested. Once the data is received by the Connox server, it is verified in regards to completeness and immutability.
If you use the Internet Explorer as your browser, you can identify the encrypted data transmission by the yellow lock icon in the address bar of your browser.
Pursuant to Art. 4 No. 1 GDPR, personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
Personal data is therefore any data that is personally available to you, e.g.:
- your name, address, e-mail address, gender, telephone number, encrypted password to the customer account and, if applicable, your date of birth,
- your order data, the products you have purchased, the services you have used, payment information, your preferences regarding product types,
- your data, which is generated during the use of our online offer,
- data that we receive in certain cases from our service providers (e.g. from credit agencies or payment service providers).
Collection and storage of personal data and the nature and purpose of its use
We process personal data when you visit our website, when you create a customer account and when you place an order with us. We also process your personal data for contacting you, as well as for advertising purposes. In connection with the above purposes, we provide you with content, analyze the use of our platform and implement necessary security measures.
If you are asked by us to enter certain personal data, you can of course refuse to do so. You have the choice as to which information you give us. However, we may then not be able to offer you certain products and services. For example, no furniture delivery can be made without the provision of a delivery address. If certain information is required (mandatory information), we will inform you of this by marking it accordingly.
When visiting the website
When you visit our website, the browser on your device automatically sends information to the server on our website. This information is temporarily stored in a so-called log file. The following information is recorded without your intervention and stored until it is automatically deleted:
- IP address of the requesting computer (shortened in the logfile),
- Date and time of access,
- Name and URL of the retrieved file,
- Website from which access is made (referrer URL),
- the browser used and, if applicable, the operating system of your computer and the name of your access provider
- Online identifiers (e.g., device identifiers, session-IDs).
The mentioned data will be processed by us for the following purposes:
- Ensuring a smooth connection of the website,
- Ensuring comfortable use of our website,
- evaluation of system security and stability as well as
- for other administrative purposes. Connox uses the IP address to protect the customer and to prevent misuse of the website or to detect misuse. We point out that the IP address is only used in a shortened version and further processed in order to exclude a direct reference to a person.
The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest follows from the purposes listed above for data collection. Under no circumstances do we use the data collected for the purpose of drawing conclusions about you personally.
Here, Connox processes and uses the data, which has been voluntarily entered into input forms and transmitted to Connox. These are, e.g. the name, address and other contact details such as telephone number and e-mail address, a user name and password (Art. 6 (1) (1) (b) GDPR for the execution of contractual relationships). You can also order as a guest user and your data will then be used and processed for the implementation of the contractual relationship and to process the order.
Orders in the online shop
We collect personal data when you voluntarily provide it to us for the purpose of carrying out a contract or opening a customer account. This can include, e.g. name, address, e-mail address and payment data. This data is used and stored by us for the execution of the contract and the delivery of your order (Art. 6 (1) (1) (b) GDPR for the execution of contractual relationships).
Processing of orders
In order for us to be able to process and deliver your online shop orders, we pass on the necessary data to the logistics company responsible for the delivery, e.g. name and delivery address (Art. 6 (1) (1) (b) GDPR for the execution of contractual relationships). In addition, your e-mail address can be forwarded to the supplier. You will then receive an e-mail to use the tracking service and to know when your package will arrive. The data transmitted in this way may only be used by the recipient for the purpose of performing his task. Any other use of the information is not permitted.
Newsletter registration and shipping
If, pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, you have given your explicit consent and have registered to our newsletter (double opt-in procedure), we use your e-mail address and any other personal data you have provided to send you regular newsletters. For the receipt of the newsletter the indication of an e-mail address is sufficient. You can resign from receiving these newsletters from us at any time e.g. via a link at the end of each newsletter. You can also send us an e-mail to unsubscribe at any time. The data is then deleted and no longer used for the newsletter distribution.
Use of our contact form, contact by e-mail
For questions of any kind, we offer you the opportunity to contact us via a form provided on the website or to send us an e-mail. It is necessary to provide a name and a valid e-mail address in the contact form so that we know who the request came from and where to send the reply. Further information can be made voluntarily in the contact form. The legal basis for processing data is our legitimate interest in responding to your request and establishing contact in accordance with Art. 6 (1) point f GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the facts in question have been finally clarified, provided that there are no legal storage obligations to the contrary. If your contact is aimed at the conclusion of a contract, then additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR (processing of contractual relationships).
Commentary function / customer reviews
Within the scope of the commentary function on this website, in addition to your comment, information on the time of writing the comment and the name of the commentator you have chosen are stored and published on the website. Furthermore, your IP address is logged and stored. This IP address is stored for security reasons, in case the person concerned violates the rights of third parties or posts illegal content by submitting a comment. We need your e-mail address to contact you if a third party should object to your published content as unlawful. The legal basis for the storage of your data is Art. 6 (1) point b and f GDPR. We reserve the right to delete comments if they are objected to as unlawful by third parties.
Each consumer review is checked for authenticity before it is published, ensuring that reviews only come from consumers who have actually purchased the products being reviewed.
Verification is carried out by making the submission of a review dependent on a previous purchase. The reviews are manually checked for text passages that do not comply with the law and approved before publication.
Credit check and scoring
We reserve the right to conduct a credit check based on mathematical-statistical procedures in order to safeguard our legitimate interests, even with existing customers. The personal data required for a credit check is submitted in accordance with Art. 6 para. 1 lit. f GDPR to the following service providers:
Creditreform Boniversum GmbH, Hellersbergstraße 11, D-41460 Neuss
For customer from Austria: CRIF GmbH Diefenbachgasse 35, A-1150 Vienna, Austria
For customers from Switzerland: CRIF AG Hagenholzstrasse 81, 8050 Zürich, Switzerland
The credit check may contain probability values (known as score values). As far as score values are included in the result of the creditworthiness examination, these are based upon a scientifically recognised mathematical statistical procedure, which takes into account, among other factors, the address data. The results of the credit check relating to the statistical probability of payment default is used for the purpose of deciding on the establishment, execution, or termination of a contractual relationship.
The information according to Article 14 of the EU General Data Protection Regulation on data processing at Creditreform Boniversum GmbH can be found here: www.boniversum.de/EU-GDPR
Payment via PayPal
When paying via the online payment service provider Sofortüberweisung, your contact details will be sent to Sofortüberweisung within the scope of the order that has been placed. Sofortüberweisung is offered by SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany. The personal data transferred to Sofortüberweisung is usually a first name, last name, address, telephone number, IP address, e-mail address, or other data required for order processing, as well as data related to the order (Art. 6 (1) (1) (b) GDPR for the execution of contractual relationships). Under certain circumstances, the personal data transmitted to Sofortüberweisung will be transferred by instant transfer to credit reference agencies. This transfer is used to verify the identity and credit rating of the order you have placed. You can find out which data protection principles are based on the immediate processing of your data when processing your data, as shown in the data protection guidelines that are displayed during the payment process of Sofortüberweisung.
Connox uses so-called cookies on some internet sites in order to enable web-based applications to manage the status of an online visit and to provide smooth navigation between the separate services and contents on the website as well as to provide the internet user with permanent settings on the Connox website.
A cookie is a small file that is transferred by Connox onto the user’s computer when he or she visits the Connox website. A cookie only contains information that Connox itself transmits to the user’s computer – private files cannot be read by a cookie.
Necessary cookies are those cookies that ensure the functions of our website. Without the absolutely necessary cookies, the website cannot be used as intended. They are needed, for example, to offer you the shopping cart function across multiple pages or to ensure that a logged-in user remains logged in when accessing different sub-pages of a website and does not have to enter the login data again and again when calling up a new page. Necessary cookies are only cookies from Connox, all information stored in the cookies goes only to Connox and is not sent to third parties.
The legal basis for the use of necessary cookies on our website is Art. 6 para. 1 lit f) DSGVO (legitimate interest, here in the technically flawless provision of our website and the services offered via it). The use of necessary cookies is possible and permissible without your prior consent. You can deactivate necessary cookies altogether via the browser settings (see above under 3.), but this may lead to functional restrictions in connection with the use of our website.
In addition, the provisions under the "Act on Data Protection and Privacy in Telecommunications and Telemedia" (TTDSG) apply.
Marketing cookies collect information about how our website is used in order to improve its attractiveness, content and functionality. These cookies help us determine whether, which, how often and for how long subpages of our website are visited and which content users are particularly interested in. Furthermore, we record movements, "clicks" and scrolling with the computer mouse to understand which areas of our website users are particularly interested in. These cookies do not store any information that allows the identiﬁcation of the user. The information collected is aggregated and does not allow us to draw any direct conclusions about you. They are used solely to compile statistics in order to tailor the content of our website more specifically to the needs of our users, to improve the user experience and to optimize our offering.
Marketing cookies are also used to collect information about the websites visited by the user in order to create targeted advertisements for the user and to play out advertisements based on the user's interests. They are also used to limit the appearance of an ad and to measure the effectiveness of advertising campaigns.
These cookies can send information to Connox or to another website to which the cookie belongs (third party cookie).
The legal basis for the use of marketing cookies is Art. 6 (1) a) DSGVO in conjunction with your consent.
Connox uses „session-based“ cookies that are not stored permanently on the visitor’s computer. These temporary cookies will be deleted after leaving the website. Using the gathered information, Connox is able to analyse usage patterns and structures of the website. This enables further continuous optimisation of the website by improving the content and the usage.
Connox also uses “persistent“ cookies. These cookies remain on the customer’s computer,simplifying shopping and registration services during their next visit. For example, the cookies are able to remember which articles the customer has chosen for purchase while he or she continues to shop. Furthermore, the customer only has to enter passwords once on sites that require registration.
Permanent cookies can be removed manually by the user. The permanent cookies used by Connox will be stored for up to 1000 days on your hard disk. Afterwards, they are automatically deleted. Most of the standard browsers accept cookies by default. Temporary or stored cookies can be enabled or disabled independently in the browser’s security settings. If cookies are disabled, certain features on Connox webpages may not be available and some websites may not be displayed correctly.
In order to use the Connox shopping cart and the checkout, session-related cookies have to be allowed! If the customer generally does not wish to, or cannot, allow cookies it is also possible to order at Connox by email, phone or fax.
Connox works with some partner companies in order to increase the value of the internet assortment and of the websites for the user. Therefore, cookies from partner companies are also stored on your website when you visit Connox websites. These cookies are “persistent” cookies. These cookies remain on the computer of the user and are automatically deleted after the specified lifetime. The lifetimes may be up to 22 years in some cases. Our partner companies do not have any access to your personal information and personal data. The pseudonymous data is never merged with your personal data. The pseudonymous data includes data about the products that were searched for or which ones were viewed and bought by the user. This information is only used to enable our partner companies to, for example, show advertising that might actually interest the user or to prevent a user seeing the same advertisements over and over.
The data processed by cookies are for the purpose of safeguarding our legitimate interests as well as the interests of third parties according to Art. 6. para. 1 sentence 1 lit. f GDRP or according to Art 6. para. 1 lit b GDRP. Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or so that a message appears before a new cookie is created. Disabling cookies may result in not being able to use all of the features on our website.
Use of social media, online marketing, web analytics and tracking services as well as tools of other service providers
The technologies and measures used by Connox are in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR based on our legitimate interests. With the measures and the associated statistical recording and evaluation of the use of our website, we want to ensure a needs-based design and continuous optimisation of our website and optimal marketing of our website and reach. The described data processing operations can acc. Art. 6 (1) lit. F. GDPR also exist on the basis of the legitimate interests of the individual providers (e.g. in the display of personalised advertising or to inform other users of social networks about your activities on our website).
This website uses technology provided by Criteo (Criteo SA, Rue Blanche, 75009 Paris, France (http://www.criteo.com)). With the help of this technology, information about the surfing behaviour of our website visitors is collected in an anonymous form and cookies are set for marketing purposes. Criteo can then analyse the browsing behaviour and display targeted recommendations in form of a banner when user visit other websites. In no case can the anonymous data be used to personally identify the visitor of the website. In particular, Criteo does not use full IP addresses. You can prevent the storage and use of information by the Criteo service by using the following link (http://www.criteo.com/privacy/) and then setting the control to “ON” at “Opt-Out”.
Google Remarketing Tag
Google uses Standard Data Protection Clauses.
Google Conversion Tracking
We use "Advanced Conversions" from Google Ads. Advanced conversions allow conversions to be tracked more accurately. If the user has consented, Google's "Advanced Conversions" web implemented function, applies a secure SHA256 one-way hash algorithm to the customer's data (e.g. email addresses) before it is sent, securely, confidentially and anonymously, to Google. The hash data is then matched to signed-in Google accounts in order to assign the conversions from our campaigns to users’ actions, such as clicks or views, in response to adverts.
Google uses Standard Data Protection Clauses.
Google uses Standard Data Protection Clauses.
This website uses Google Analytics (in the current version Google Analytics 4, hereinafter "Google Analytics"), including the function Universal Analytics, a web analysis service of the Google Inc. Google Analytics uses so-called Cookies, text files which are stored on your computer and which allow an analysis of the use of the website by you. Through Universal Analytics and the use of a pseudonym user ID, device-crossing activities (e.g. tablet, PC or laptop) on our website can be analysed. The information generated by the cookie concerning your use of this website (including your IP address) will be passed on to a Google server in the USA and saved there. In case of an activation of the IP-anonymization on this website, your IP-address will be shortened by Google within the member states of the European Union or in other contractual states of the Agreement on the European Economic Area. Only in exceptional cases will the complete IP-address be transmitted to a Google-server in the USA and shortened then and there. Google will use this information on behalf of this website’s provider for the purpose of evaluating your website to gather reports concerning the website’s activities and to furthermore provide services around this website. Google Analytics does not combine your transmitted IP-address data with other data collected by Google. You can prevent the storage of cookies by a specific setting in your browser-software; however please note that if you do this you may not be able to use the full functionality of this website. You can furthermore prevent the collection of your data (including your IP-address) by Google as well as the processing of that data by Google by downloading and installing the following browser-plugin: http://tools.google.com/dlpage/gaoptout?hl=eng
Alternatively, you can prevent the processing of your data by Google by clicking on the following link: Click here, to be excluded from the Google Analytics measurement protocol.
Google uses Standard Data Protection Clauses.
We hereby point out that this website uses Google Analytics including Universal Analytics with the add-on „anonymizeIp()“, which is in accordance with privacy regularities. IP-addresses thereby are processed only in a shortened version to exclude any possibility of direct personal relation.
We use conversion tracking by Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Thereby Microsoft Bing Ads saves a cookie on your computer if you arrived at our webpage via a Microsoft Bing advertisement. We and Microsoft can see that someone clicked on our ad and was directed to our page, and visited a predetermined target page beforehand. We learn only the total number of users that clicked on a Bing ad and were directed to our page. No personal information related to the identity of the user are transmitted. If you do not want to be part of the tracking procedure, you can also reject the necessary cookie – by generally deactivating the automatic storage of cookies, for example. Find further information privacy and cookies used by Microsoft Bing on the Microsoft website: https://privacy.microsoft.com/de-de/privacystatement.
Microsoft uses Standard Data Protection Clauses.
We use the “Pixel” by Facebook, Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) for the analysis and support of online marketing measures. With its help we can track the movements of users after they see or click on a Facebook ad. This is how we can evaluate the significance of Facebook ads for statistics and market analysis purposes. The data collected is anonymous and personal data of individual users is not visible to us. However, the information is saved and processed by Facebook. Facebook can connect the information with your Facebook account and use them for its own advertising purposes according to Facebook’s Data Policy: https://www.facebook.com/policy.php. Cookies may be saved on your computer for this purpose. You can prevent the storage of cookies by adjusting setting your web browser.
Facebook uses Standard Data Protection Clauses.
Our website also includes plugins by the social network Facebook. Our website is configured so that a direct connection between your browser and the Facebook server is made only when you click on a Facebook plugin. A connection will not be made automatically as soon as you open our website. Data is transmitted to Facebook only after you click on the plug-in, consciously “activating” it. If you click on the Facebook button while you’re logged in on your Facebook account, Facebook can possibly associate the visit to our website with your account. We would like to point out that as the provider of the web page we have no knowledge of the content of the transmitted data or of their use through Facebook. Further information about this can be found in Facebook’s Data Policy: http://de-de.facebook.com/policy.php. If you do not wish for Facebook to be able to associate the visit of our website with your Facebook account, please do not click on the Facebook plugins or log out of your Facebook account.
Facebook uses Standard Data Protection Clauses.
Insofar as we receive your personal data during the operation of the fan pages, you are entitled to the rights stated in this data protection declaration. If you also wish to assert your rights against Facebook, the easiest way to do so is to contact Facebook directly. Facebook knows both the details of the technical operation of the platforms and the associated data processing as well as the specific purposes of the data processing and can implement appropriate measures upon request if you exercise your rights. We will be happy to support you in asserting your rights to the extent possible and forward your requests to Facebook.
Twitter uses Standard Data Protection Clauses.
Google uses Standard Data Protection Clauses.
Pinterest uses Standard Data Protection Clauses.
Affilinet / Tracdelight
Our website uses services of the companies affilinet GmbH (Joseph-Wild-Str. 20, 81829 Munich, Germany) and tracdelight GmbH (Wilhelmstr. 4a, 70182 Stuttgart, Germany). Cookies are produced for the optimization of our advertisement measures. These Cookies are only used for a correct association of the success of an advertisement of the distribution partner and the according invoicing of the service partner. Personal data aren’t collected. The Cookie only contains the information of when a determinate advertisement has been clicked from an internet-capable device. If you don’t want such Cookies to be saved in your browser, you will be able to change it via your browser adjustments.
Voucher offers of Sovendus GmbH
If you are interested in a voucher offer of Sovendus GmbH, Moltkestr. 11, 76133 Karlsruhe (Sovendus) and click on the coupon banner, we will transmit your address, your name and your e-mail address in encrypted form to Sovendus to prepare a voucher (Art. 6 par. 1 b, f GDPR). The IP-address will be exclusively used for data security purposes and as a rule the same will be anonymised after seven days (Art. 6 Abs.1 f GDPR). Furthermore, we will transmit order number, order value with currency, session ID, coupon code, and time stamp in pseudonymised form to Sovendus for billing purposes (Art. 6 Abs.1 f GDPR).