Internet and privacy can’t coexist in your opinion? We say they are! Read more about privacy guidelines and security basics at Connox.
30159 Hanover Germany
Tel. +49 (0)511 3003410
Available Mon – Fri, 7am – 5pm
Data Protection Officer: Christoph Kuhn
Privacy and security are especially important to Connox. Through constant optimisation of all technical security fundamentals, Connox is continuously improving the protection of your data.
Your data is in good hands. We promise you that:
In the following, you will find information regarding the storage of your data. Our data protection practices are in accordance with the German Federal Data Protection Act (BDSG) as well as the German Telemedia Act (TMG).
Connox treats customer data confidentially and exclusively for processing the order, except if the customer wishes to take advantage of additional services. To be able to process and deliver the customer’s order, Connox forwards the customer’s data only to shipping company tasked with the delivery and, for a credit check if necessary, to Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss. The transmitted data may be used by the recipient only as required to perform the respective task. Any other use of this information is prohibited. For the customer registration, e.g. for the newsletter service, Connox, due to the aforementioned laws, requires the customer’s consent to store personal data, which is requested at the appropriate time and place. Should the customer later decide to not make use of these services anymore, he or she may revoke their approval at any time through a message to Connox (email, fax, letter, phone).
To be able to process your enquiries, orders etc., Connox collects the following personal data:
Customer registration: Here, Connox processes and uses the data that has been voluntarily entered into the forms and has thus been transmitted to Connox. These include name, address and other contact data such as phone number and email address, a user name and a password.
Newsletter registration: Here Connox uses the email address the customer has voluntarily transmitted to Connox. The customer is able to unsubscribe from the newsletter at any time.
Ordering: Aside from the customer registration data, Connox additionally requires the information that is necessary to process the order, such as, for example, the delivery address and payment information (e.g. credit card or debit information). In addition, Connox collects the IP address. This is used to protect the customer and to prevent or to detect misuse of the website. It is to be pointed out that the IP-address is only used and handled in a shortened form to exclude the possibility of a direct connection to a person.
Credit checks and credit scores: We reserve the right to perform a credit check on the basis of mathematical and statistical procedures to protect our legitimate interests. The personal data necessary for a credit check will be transmitted to the following service provider:
Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss
The credit check may contain probability values (known as score values). As far as score values are included in the result of the creditworthiness examination, these are based upon a scientifically recognised mathematical statistical procedure, which takes into account, among other factors, the address data. The results of the credit check relating to the statistical probability of payment default is used for the purpose of deciding on the establishment, execution, or termination of a contractual relationship.
Connox guarantees that your data, including your email address, will principally not be passed on to third parties. The data will not be sold.
Upon request, Connox will provide any customer information about his or her stored data at no charge. If the customer wants to request this, he or she is asked to contact Connox at the email address email@example.com. Connox is also obligated to correct, lock or delete the customer’s data upon request.
Personal data on this website are transmitted only in an encrypted form, using the TLS encryption method (Transport Layer Security, also known as SSL, Secure Sockets Layer). The TLS v1.0 method used is at this time one of the safest ways to encrypt data. Connox.de uses a 256-bit encryption pursuant to AES (Advanced Encryption Standard) and thus meets the highest security standards. The issuer of the SSL certificate is Thawte Inc., and the method used for the key exchange is DHE_RSA (2048 Bit).
Through the application of the SSL encryption, your data will be mutated so that a third party could not reconstruct it before it is transmitted to the Connox-server. This encryption procedure also ensures that your data will be sent exclusively to the server from which it was requested. Once the data is recieved by the Connox server, it is verified in regards to completeness and immutability.
If you use the Internet Explorer as your browser, you can identify the encrypted data transmission by the yellow lock icon in the address bar of your browser.
With every page visit, data of this access will be stored in a log file. This file does not include personal information. Thus Connox cannot conclude which user has transmitted which data. In connection with the page access, Connox receives data that will be stored for statistical purposes only.
In particular, every access results in the storage of the following data set: Name of the accessed file; date and time of access; transmitted data volume; notification if the transfer was successful; notification why an access has failed, if applicable;possibly operating and browser software of the user and the page from which the user arrived.
The payment process includes a donation plug-in developed by elefunds GmbH, that allows you to add a donation amount of your choice to the amount to be paid. The chosen amount can be donated to a number of organisations offered by elefunds.
The plug-in developed and distributed by elefunds GmbH does not store any personal information as part of the donation process, such as: (email) addresses, names, or purchase data. The software saves only the time and the date of the donation as well as the amount and the organisation(s) which will receive the donation.
Connox uses so-called cookies on some internet sites in order to enable web-based applications to manage the status of an online visit and to provide smooth navigation between the separate services and contents on the website as well as to provide the internet user with permanent settings on the Connox website.
A cookie is a small file that is transferred by Connox onto the user’s computer when he or she visits the Connox website. A cookie only contains information that Connox itself transmits to the user’s computer – private files cannot be read by a cookie.
Connox uses „session-based“ cookies that are not stored permanently on the visitor’s computer. These temporary cookies will be deleted after leaving the website. Using the gathered information, Connox is able to analyse usage patterns and structures of the website. This enables further continuous optimisation of the website by improving the content and the usage.
Connox also uses “persistent“ cookies. These cookies remain on the customer’s computer,simplifying shopping and registration services during their next visit. For example, the cookies are able to remember which articles the customer has chosen for purchase while he or she continues to shop. Furthermore, the customer only has to enter passwords once on sites that require registration.
Permanent cookies can be removed manually by the user. The permanent cookies used by Connox will be stored for up to 1000 days on your hard disk. Afterwards, they are automatically deleted. Most of the standard browsers accept cookies by default. Temporary or stored cookies can be enabled or disabled independently in the browser’s security settings. If cookies are disabled, certain features on Connox webpages may not be available and some websites may not be displayed correctly.
In order to use the Connox shopping cart and the checkout, session-related cookies have to be allowed! If the customer generally does not wish to, or cannot, allow cookies it is also possible to order at Connox by email, phone or fax.
Connox works with some partner companies in order to increase the value of the internet assortment and of the websites for the user. Therefore, cookies from partner companies are also stored on your website when you visit Connox websites. These cookies are “persistent” cookies. These cookies remain on the computer of the user and are automatically deleted after the specified lifetime. The lifetimes may be up to 22 years in some cases. Our partner companies do not have any access to your personal information and personal data. The pseudonymous data is never merged with your personal data. The pseudonymous data includes data about the products that were searched for or which ones were viewed and bought by the user. This information is only used to enable our partner companies to, for example, show advertising that might actually interest the user or to prevent a user seeing the same advertisements over and over.
Google Remarketing Tag
Google Conversion Tracking
We use conversion tracking by Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Thereby Microsoft Bing Ads saves a cookie on your computer if you arrived at our webpage via a Microsoft Bing advertisement. We and Microsoft can see that someone clicked on our ad and was directed to our page, and visited a predetermined target page beforehand. We learn only the total number of users that clicked on a Bing ad and were directed to our page. No personal information related to the identity of the user are transmitted. If you do not want to be part of the tracking procedure, you can also reject the necessary cookie – by generally deactivating the automatic storage of cookies, for example. Find further information privacy and cookies used by Microsoft Bing on the Microsoft website: http://privacy.microsoft.com/DE-DE/fullnotice.mspx.
We use the “Pixel” by Facebook, Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) for the analysis and support of online marketing measures. With its help we can track the movements of users after they see or click on a Facebook ad. This is how we can evaluate the significance of Facebook ads for statistics and market analysis purposes. The data collected is anonymous and personal data of individual users is not visible to us. However, the information is saved and processed by Facebook. Facebook can connect the information with your Facebook account and use them for its own advertising purposes according to Facebook’s Data Policy: https://www.facebook.com/policy.php. Cookies may be saved on your computer for this purpose. You can prevent the storage of cookies by adjusting setting your web browser.
Our website also includes plugins by the social network Facebook. Our website is configured so that a direct connection between your browser and the Facebook server is made only when you click on a Facebook plugin. A connection will not be made automatically as soon as you open our website. Data is transmitted to Facebook only after you click on the plug-in, consciously “activating” it. If you click on the Facebook button while you’re logged in on your Facebook account, Facebook can possibly associate the visit to our website with your account. We would like to point out that as the provider of the web page we have no knowledge of the content of the transmitted data or of their use through Facebook. Further information about this can be found in Facebook’s Data Policy: http://de-de.facebook.com/policy.php. If you do not wish for Facebook to be able to associate the visit of our website with your Facebook account, please do not click on the Facebook plugins or log out of your Facebook account.
XING doesn’t save any personal data when you open it via this website.
XING especially doesn’t save any IP-addresses. There won’t especially be any analysis of your user behaviour of the usage of Cookies related with the “XING Share Button”. Find the current privacy information of the “XING Share Button” and more on this webpage: https://dev.xing.com/plugins/share_button/privacy_policy Target Performance Cookies are used to enable the switching of Retargeting campaigns of the target performance Gmbh (Rosenheimerstr. 145 e-f, 81671 Munich, Germany) on our website. The saved data while using Cookies are only anonymized visitor’s data, which won’t allow personal associations. The target performance advertising technology used IP-addresses for the evaluation of the geographical region, the access velocity and of the internet provider. You can prevent the storage of cookies by adjusting setting your web browser. An association of the information to determinate people, the exact address, the geographical place or transmitted personal data is not possible at any time. IP data won’t be transmitted to third parties.
All the information moreover has an expiration date of max. 90 days, which is then your browser will erase the saved information automatically.
You are able to avoid the saving of Cookies by means of adjusting your browser software. Moreover, you will be able to avoid the collection of the data from Cookies referring your usage of the website by means of activating the opt-out function clicking on the following link: http://targetperformance.de/privacy-policy.html. Find further information about the retargeting of the target performance GmbH in here: http://www.targetperformance.de/en.html. Affilinet / Tracdelight Our website uses services of the companies affilinet GmbH (Joseph-Wild-Str. 20, 81829 Munich, Germany) and tracdelight GmbH (Wilhelmstr. 4a, 70182 Stuttgart, Germany).
Cookies are produced for the optimization of our advertisement measures.
These Cookies are only used for a correct association of the success of an advertisement of the distribution partner and the according invoicing of the service partner. Personal data aren’t collected. The Cookie only contains the information of when a determinate advertisement has been clicked from an internet-capable device. If you don’t want such Cookies to be saved in your browser, you will be able to change it via your browser adjustments. Zopim We use a chat program of the company Zopim Technologies Pte Ltd (8 Prince George's Park, Extension Block Singapore 118407) in order to improve and facilitate the communication with our customer service. If you have questions and problems concerning our products, the website or our company, you will be able to send us a message via Zopim. Thereby visitors of the visited page are recorded with their IP-address. The IP-address is thereby anonymized.
The information caused by the Cookie about your usage of this website are transmitted to a server of Zopim in the USA and buffered there.
The information is only visible for the moment of your stay on a determinate page and they’re not saved.
Done chats are protocolled and saved.
Please also note the privacy information of Zopim: https://www.zopim.com/privacy .
To watch the PDFs you need e. g. the Adobe Reader, this one is downloaded for free under the following link: http://get.adobe.com
Shopping in the internet is fast, all around the clock and comfortable.
But it is often insecure and annoying: Messages about wrong deliveries and data misuse won’t stop and awkward navigating often distresses the most experienced surfers.
That’s the reason why it is also understandable that many consumers of online shops are skeptical. The experts of TÜV SÜD Management Service GmbH developed a new, uniform testing concept in 2001 in order to stop that scepticism: s@fer-shopping.
This one especially emphasizes data and system safety, data protection and the processes of the shop.
The way of testing is as well professional:
The TÜV SÜD isn’t based on an online check when it tests online shops and virtual travel agencies, but it also concentrates on server checks and it proves the shops where they are based. This all-including certification according to the s@fer-shopping seal, minimizes the trust / mistrust distance between consumers and online shops, focussing on the demands of the customer.
Successfully shopping in the internet isn’t a problem anymore like this.
Why is the TÜV SÜD seal special? The "TÜV" brand
The TÜV is one of the strongest brands in Germany.
People relate independence, trust, neutrality, competence and incorruptness with it, since it is 99% popular among German people.
Tis makes TÜV SÜD different to other seals:
The here-levels procedure includes an online test, a security check and an audit in the basement of the company in order to offer the highest quality and safety while shopping for the customer. Find further information about the German TÜV SÜD s@fer-shopping seal on the homepage www.safer-shopping.de.
Find the behaviour code in here, find the certificate for Connox in here.
What is the Euro-Label?
The Euro-Label is a cachet for the electronic purchase in Europe, that will be given from the EHI European Trade Institute e.
It directs to consumer and trade.
The Euro Label creates confidence on the electronic trade and into cross-border transaction.
Who sees the Euro Label in an online-shop, can come from the security and the reliability of the websites:
Surprises in the delivery are excluded so you can pay - unconcerned with your credit card, because the EHI checked the security of the data transmission. - that the operator of the Shop complies strictly in the query and use of your data with the corresponding privacy laws. Without your specific approval, your data are questioned and stored exclusively for the settlement of the Online purchase.
To the participation for example to advertise measures, you are asked separate for your approval.
Who gets the Euro Label?
In order to receive the Euro Label, the trading company must fulfil the European code of behaviour for the sale to consumers.
The European code of behaviour was developed of the Euro-Label-organization corresponding to the current and anticipated European legislation.
The code uncovers especially the guidelines of e-commerce, distance selling, privacy and guarantee. It comprised information to the following areas: