Delivery to France

Shipping costs

We deliver standard parcels free of shipping costs from a minimum order value of 120 €. The standard amount to be paid for parcels of a lower order value is 10 €.

Shipping costs for France

The costs for shipment by a forwarding agency depend on the weight and the size of the parcel. Easy and comfortable: The shipping costs are automatically displayed in your shopping cart.

Logistics partner and transit times

Standard parcels are shipped via DHL, bulky or large deliveries are shipped via freight forwarding.


DHL Standard

  • normally, delivery of parcels within 1-2 working days in France
  • for other European countries, delivery normally within 3-5 working days (further information about the DHL delivery times are available here).
  • track your shipment via DHL Tracking.
  • delivery insurance (for a max. value of goods of 500 €).

Freight-forwarding StandardFreight-forwarding Standard

  • Free from a minimum order value of above 1500 €, otherwise 200,00 €
  • normally, delivery within 5 working days in France
  • for other European countries, delivery normally within 1-2 weeks
  • The date of delivery will be arranged by telephone: You will receive a call by the forwarding company to agree upon a convenient date.
    (time frame:5h)
  • delivery "free kerbside": transport to place of use and disposal of packaging to be taken care of by the customer.
Delivery times

Usually articles which are marked as being “in stock” leave our house within 24 hours.

Incoming goods time

For products that are not in stock, the expected time of arrival will be displayed under the item‘s price.
Unfortunately we cannot influence the time frame, since these are the delivery times of the manufacturers. When delays occur, you will of course be informed about the current status of your order.

Processing period

If your order is placed before 3 pm, products that are in stock and can be shipped via DHL will be send to shipping on the same day.

In general terms the parcel will get to you within the next day, if you live in Germany.
For products that are not available immediately, the expected time of delivery will be displayed under the item‘s price. As soon as you place your order, you will be informed about the expected date of delivery via e-mail.

Duration of transport

The expected duration of transport is normally 1-2 days for products shipped via DHL to destinations in Germany or Austria.

In the case of shipment by a forwarding agent this time period is longer.
We cannot influence the transport duration since we commission external service providers for delivery.

Shipment tracking

You will receive a tracking code from us. Please enter the code in the according field of the DHL-tracking page and get current information on your delivery.



Batteries, which are used e.g. for the operation of remote controls, clocks, etc. are included in delivery with many devices.
Batteries or rechargeable batteries can be built-in in the devices themselves. We are obliged to point out the following in connection with the distribution of these batteries or rechargeable batteries according to the German battery law (BattG):

Batteries and rechargeable batteries do not belong in the household waste and must not be disposed of this way.
Rather you, as the end user, are legally obliged to return old batteries in order to ensure the proper disposal of them.
You can either send the batteries back to us with sufficient postage or bring them free of charge directly to our warehouse at the following address:

Connox GmbH
Münchner Straße 40 (Gebäude E)
30855 Langenhagen

Our take-back obligation is exclusively limited to those batteries that you received from us as additional accessories by purchasing a product of our current and old assortment.

Batteries are marked with the symbol of the “crossed out rubbish bin" (similar
among others to the symbol below).
Batteries with more than 0,0005 mass percentage of mercury, more than 0.002 mass percentage of cadmium or more than 0.004 mass percentage of lead, there is the denomination of every used element under the displayed rubbish bin on each battery – “Cd” for cadmium”, “Pb” for lead and “Hg” for mercury.

Kennzeichnung von Batterien

Notice regarding for lithium batteries / accumulators:
When sending back lithium batteries or accumulators, we kindly ask you to insulate the + and – marked contact surfaces of the batteries with e. g. sellotape, in order to avoid any possible risk of fire.

Old devices, electronic scrap

According to the German electro and electronics device law (ElektroG), as of March 2006 old devices are no longer allowed to be disposed of in the household rubbish. The regulation affects all electronic and electric devices, regardless of their age.
The same applies to lamps, fluorescent tubes and energy-efficient lamps.
You can recognise these devices thanks to the symbol of a ”crossed out rubbish bin" – similar to the image above. The symbol is printed on the device itself or its packaging.

In Germany, the devices are collected free of charge e.g. by municipalities.
The withdrawal takes place at collection points or the municipality even offers a regular collection from home. Normally existing collection systems, such as recycling depots are used.

What to do if a lamp breaks?

Energy-saving bulbs (compact fluorescent lamps), fluorescent tubes and halogen-metal vapour lamps contain a very low amount of mercury.
However, during normal usage the lamps are not harmful.
If such a lamp breaks, please keep in mind the following steps:
• Separate the lamp from its energy supply.
• Avoid skin contact and ventilate the room for 20-30 minutes. • Wear disposable or rubber gloves to remove the broken glass pieces.
Remove all broken pieces of the lamp, if possible by means of sweeping.
Use a damp disposable piece of kitchen paper to gather up little pieces and dust.
Use a hoover on carpets and dispose the hoover bag afterwards.
• Collect the glass pieces and lamp remains in a closable container (e.g. glass jar with lid or plastic bag).
Dispose of the closed container at the local waste disposal centre.

How to avoid breaking lamps

• Change the illuminant only when it has completely cooled down.
• Only touch the illuminant at its socket, not at the glass bulb.
• Please take the new lamp out of its package only shortly before installing it.
• Keep the illuminant safe until its further usage or disposal in a safe container or its according package.

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Packaging ordinance

Connox is, according to the rules of the packaging ordinance, obliged to take back packaging of all products which do not have the mark of a nationwide disposal system (e.g. the „Der Grüne Punkt“ - Green Dot - Dual system Germany) and ensure their recycling or disposal.
To clear up any remaining issues concerning the return of such packaging please contact Connox:

Connox GmbH
Aegidientorplatz 2a 30159 Hannover
Telephone: 0049 (0)511 300341-170

Connox will then suggest a communal collection point or a disposal company near you, which will accept the packaging for free.
If this is not possible, the customer also has the possibility of sending the packaging back to Connox for free:

Connox GmbH
Münchner Straße 40 (Gebäude E)
30855 Langenhagen

The packaging will be reused by Connox or disposed of in accordance with the packaging ordinance.

You can find additional information on the current packaging ordinance on the internet page of the Federal Ministry for the Environment, Nature Conservation and Nuclear Safety.

Do you have any questions?
If you have any questions about delivery times or costs, please write an e-mail to our customer service or call the customer service number 0049 (0)511 300341-170, in order to get more information.