Are you annoyed because the product you ordered hasn't arrived? Were you given a different delivery date when you ordered? Have you been waiting for your product for a long time and the delivery date has been changed a few times?
We completely understand your frustration because we are also customers in a similar situation as you. We usually receive products directly from the respective manufacturers and also expect to receive these goods in a timely manner.
Delayed Deliveries Aren't Common
We hope that you understand that we always try to avoid delivery delays. We keep about 60% of our assortment in our warehouse so that we can send most of the products to you immediately. Unfortunately, part of our inventory often runs out, so we need to re-order the products and the lead time depends on the manufacturers and producers. In these cases, we can only communicate the delivery date that we are given and inform you about any changes that occur – all via email.
When the manufacturer gives us a delivery date, we trust them and expect the goods to come on that date. But it is often the case that the manufacturers and producers aren't able to deliver on time. If there are incidents or unexpected problems during production, such as demand exceeding production capacities, a manufacturer who doesn't deliver on time, new production facilities which are not finished on time, or if the quality of the production doesn't reach the expected standards, it is possible that the producers aren't able to calculate an exact delivery date.
Problems with Particular Manufacturers
- Danish manufacturer Bodum is in the process of moving its production from China back to Europe. Due to the logistical and organisational challenges this undertaking presents, increased delivery delays may be possible for Bodum products.
We want to emphasise at this point that these issues are not a regular occurrence at Connox, which is reflected by numerous positive customer reviews.
So that you are aware of possible delivery delays before you start shopping, here is a list of products that might not arrive on time or that suffer from production delays. The dates of arrival of the products on this site have to be seen as provisional dates and we cannot guarantee their validity.