Customer satisfaction is at the centre of everything we do — whether it's the selection of our products, the service that goes hand in hand with the shopping experience or the packaging and delivery of orders. Customer feedback reaches us in many different ways — via independent rating pages like Trustpilot and Shopauskunft, by email, or through customer surveys. Feedback motivates and inspires us, and it encourages us to keep on improving our work. We are grateful for every single customer comment we receive. Here you can see an overview of what our customers think about us.
Customer Opinions on Independent Rating Site Trustpilot
The English version of Connox is relatively new, but our German site has been online since 2005, so we have had time to collect plenty of customer feedback! The links below are German and relate to www.connox.de:
Emails and Comments We Have Received Over the Years
[Translated into English where necessary]
The service is great! Connox's employees are friendly and they do their best for their customers. I have only had great experiences with them.(Anonymous via opinion survey)
Ordered in the afternoon, delivered by DHL the next day. Great packaging and great goods. Couldn't be better! (JCR via Idealo)
I am very happy! When asked, you were able to deliver items which were not available in the shop! The ConnoxClub is great for regular customers and I enjoy using the discount for advance payment! (anonymous via opinion survey)
I have ordered many things from Connox and I wanted to share my enthusiasm. The competent and friendly customer service was remarkable. I was immediately helped when there was a question about a product. In one case I was called back after a few minutes. Really great! The delivery is also worth mentioning: it was done in only 24 hours in my case! And even without Express. If I had ordered at a different, larger German online shop, I would have waited 3 weeks for my parcel. I was able to track my parcel whenever I wanted, so I knew where it was at every stage of its journey. So far, I have received all of my orders safely and without any damage.
(annmeyer via Ciao)
I am completely satisfied with the service at Connox. I am always very happy with the included sweets! (Anonymous via opinion survey)
The delivery was faster than it said on the homepage. The price to performance ratio is brilliant. I heartily recommend this shop.
(M.Heber via Shopauskunft)
I think it is easiest to see the quality of an online shop when something goes wrong. Unfortunately there were two damaged lamps in my parcel, but the Connox team were exemplary in processing my return and my new lamps arrived a few days later without further issue. Keep it up!
(Krekerak via Shopauskunft)
Serious and fast
The parcel arrived three days after I placed my order (if DHL hadn’t sent it to a post office far away, I would have received it even faster, but this is nothing to do with Connox). All round great processing, good information. Really good!
(Knut via Preissuchmaschine)
Fantastic distributor. A glass was damaged, maybe from the processing. I told the distributor immediately by mail, and I was asked to take a photo of the glass in order to send me a new one. I want to emphasise, this happened yesterday afternoon. I haven’t photographed the damage yet (my battery was empty) but I just received a spare glass. This is wonderful! Thank you!
(Christiane e. via Amazon)
A very friendly gesture: I ordered 24 spare pads for the Lord Yo chairs. They raised the order to 25 pads on their own, in order to reach the minimum order value of €20.00 so that they saved me from paying the €5 service charge. Thanks a lot!
(Robert Blank via Shopauskunft)
The selection is enormous: accessories for the apartment, furniture, lamps, technology, design books, household, everything for outside (Outdoor), kitchen or toys. Plus, there is detailed information about everything.
If you call up, you can order items that aren't even on the website!
The employees answered my questions competently and quickly and were very friendly! And since orders over €20 have free delivery, I even saved some money. My parcel was here the day after I made the order! The goods were in perfect condition and the gift also arrived without any damage. I can only recommend this shop to all of you, since you are guaranteed to find something and the service is great!
(Krausemeyer via Ciao)
The Connox shop has a very good selection of designer items. It is also always current – shortly after the consumers goods fairs such as the Ambiente or Tendence, the new things were available in the Connox shop. The search function could be a improved slightly: If you search for specific product names or for specific manufacturers, all the products from that manufacturer appear instantly. Also, for some products there is only one size or colour available. It would be great to have a bigger selection. (Flip via Shopauskunft)
Super-fast delivery with advance notification via mail and the option of tracking the parcel. Thank you! Will gladly use you again!
(skpost5 via Amazon
Very securely packed and no mistakes with products in my order, and even a very sweet “surprise”. (o=
(Juliane R. via Amazon)
Very fast delivery (1 day). The goods were packed really well. Value for money absolutely fine.
(Nicki via Shopauskunft)
My first experience with this distributor was exceptionally good: The delivery came the day after I ordered. The items were well packed and they were as I expected them according to the description in the shop. Customer service was great.
(Erich Lategahn via Amazon)
I placed my first order with the furniture house Connox 5 months ago. Since then, I have ordered 10 or 20 more times there spending more than €1000. The online shop is incredible and it is being constantly improved. Large, varied product images, detailed descriptions (rare in this industry), designers’ profiles, manufacturer descriptions, etc. Everything you could ask for. You can also leave products in the shopping cart over night if you can't choose something instantly. Personal customer service. They will even, for example, call back to check on you, 30 days to exchange, collection by DHL paid for by the company — simply fantastic. This is how shopping is made enjoyable. Even when I wasn’t satisfied with my order 3 or 4 times, the things were exchanged or simply returned without any difficulty. Other shops could take a leaf out of their book, although I must add that I haven’t had much experience with online furniture shops. But in contrast to the service of stationary designer furniture warehouses, this one is a dream.
(Gattler via Ciao)
I have never experienced such fast and perfect delivery before. Moreover, the consultant on the phone was really friendly, they have environmentally friendly packaging and I even got some free sweets. Thank you!
(Norbert Böckmann via Idealo)
Very fast delivery, product complaint was instantly processed, replacement delivery came fast and without any problems. Can definitely recommend!
("Very Satisfied Customer" via Shopauskunft)
The goods arrived just as I imagined them. I was surprised by the delivery service and how fast they arrived.
(Felix13 via Shopauskunft)
Ordered, delivered the next day — great! Ventilator doesn’t stay standing upright — flop! (-1 star since this isn’t a unique case but a problem with the construction of the ventilator (the grid is far too heavy)) contact + return without any problems, very friendly customer service — wonderful! I won’t buy the ventilator again — but I would gladly buy other goods again! Regards.
(Skabo via Amazon)
Hats off! A good service needs a lot of hard work, money, employee training, etc. etc. My first experience with Connox proved that the customer is the king here. The shop is easy to use, there are lots of payment options, good logistics (e.g. DHL tracking online, DHL delivers on Saturday, DHL collection service and last but not least: delivery costs free from a minimum order value of 20.00 Euro. Plus kind and fast phone contact. I am pleasantly surprised and hope the good service continues. Simply great!
(Reinhard Ritschel via Idealo)
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