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Returns

Simply download an electronic parcel mark in your customer area if you wish to return a parcel. Furthermore fill the added retours document and place it in your return parcel.

For the returns we can send you an electronic parcel label via email (on request also via post), with which you can yield to the post office.

Please note that the parcel mark is not valid for bulky forwarding articles. Articles, which are delivered by such forwarding for huge items are also sent back, by such a company. The forwarding company will contact you by phone for revocation reasons and make up a specific date. Please do also contact our customer service if you have a transport date for the shipping.

Please furthermore note following points:

  • Do not send goods back without postage!
  • Attach a copy of the calculation with a comment to the shipment or the added returns document.
  • Make sure that the good is returned unused and in intact original packaging.

A non-observance of that above mentioned point does not restrict your right of withdrawal!

How do I receive an electronic parcel mark?

You have the possibility of downloading and printing the according parcel mark for every sending from your customer area in the Connox Living Design Shop. First log in into our homepage (www.connox.com), in the customer area with your customer name.

Click now in the left side on the “Invoice” button. There are all the invoices of your past shopping. Now you have the option of viewing single invoices and downloading according parcel marks as PDF documents. The parcel mark is on the right side beside the invoice, marked “Returns Mark”. If you want to send your parcel back, open the according parcel mark, print it and paste it on the parcel. Now send it back to us by post.

Please note that the parcel-mark is only valid in Germany.

We can also send your parcel mark via E-Mail or post on demand.

Who bears the shipping charges in a return?

If you use the right to cancel, you have to bear the shipping charges of the back-sending, if the delivered goods accord to the demanded and if the price of the article is more than 40 Euro, or is the price of the article is higher than 40 Euro and you haven’t paid or partly paid (an agreed amount) until the moment of using your cancellation-rights. Otherwise the back-sending is free for the customer.

Please also read the point 6. “Set-off and right of detention” General business conditions.