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Users have one month of cancellation rights. A user is every natural person that closes a transaction for a purpose that cannot be allocated to its independent professional or commercial activity.

Cancellation policy

Cancellation right:
You have the right to cancel your contract within 1 month without stating reasons in textual form (for example letter, fax, E-Mail) or – if you receive the thing before the limit time – also by sending the thing back. The limit time starts after the reception of the policy in textual form, but not before the customer receives the good (if the same good is sent again, not before the first good arrives) and not before our information-duties are fulfilled according to Article 246 § 2 in conjunction with § 1 Paragraph 1 and 2 EGBGB as well as our duties according to § 312g Paragraph 1 Sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To keep the cancellation rights it suffices to send the cancellation or the thing on time.

The cancellation has to be directed to:
Connox GmbH, Eckenerstraße 3, 30179 Hanover, Telefax number: (0049) (0)511 30 03 41 – 99, Email:

Consequences of revocation:

In case of a successful revocation, both-sided received benefits have to be rendered and if necessary, benefits gained (e.g. interests) are to be returned. In case you are unable to reimburse either in total or partially or damaged services received (e.g. benefits), you are required to offer a compensation of equal value. This does not apply, when the deterioration of the merchandise has been detected from the usage of the thing by conventional use, overcoming the checking of the characteristics and the function. “Proving characteristics and functions” means the test of goods, as it is possible, for example in a shop. Any merchandise adapted for shipping will be returned at our risk.

You bear the constant costs of back-sending if the delivered goods accord to the demanded and if the price of the back-sending thing is less than 40€, or if the price is higher than 40€ and you haven’t paid or partly paid (accorded agreement) at the moment of a revocation. Otherwise the back-sending of the thing is free for you. Not parcel-adapted things are collected at yours. Duties for the compensation of payments must be fulfilled within 30 days. This time period begins for you with the posting of your cancellation or the thing, for us with the reception.

*End of the cancellation policy*

Exclusion of the revocation:
The revocation right doesn’t persist with distance contracts

  • By delivering goods that are tailor-made,
  • By delivering audio- or video records or software, if the delivered data has been unsealed by you,
  • By delivering magazines, journals and illustrated.

Please understand that there are no rights of cancellation for delivery outside of the European Union!

Please read for this also the point "6. revocation instruction" our General business conditions.

General advices


For the revocation you can simply download an electronic parcel mark in your customer area. Furthermore fill the added revocations-document and included in your revocation-parcel.

Please note that the parcel mark is not valid for bulky forwarding articles. Articles, which are delivered by such forwarding for huge items are also sent back, by such a company. The forwarding company will contact you by phone for revocation reasons and make up a specific date. Please do also contact our customer service if you have a transport date for the shipping.
We can also send you the parcel mark via Email or Post on demand. Simply give your parcel to the post with the printed parcel mark.

Please note the following points:

  • Please do not send the goods back unfree!
  • Please always add the revocation-document or a copy of the invoice, if necessary with mentions to your sending.
  • Make sure that the goods are sent back unused and if possible with the original package.

A non-compliance of the points above doesn’t restrict your revocation right.

How do I receive an electronic parcel mark?

In your customer area in the Connox Living Design shop you have the possibility of downloading and printing the according parcel mark to every one of your parcels. Log in with your customer-information on our homepage ( into the customer-area.

Now click on the “Invoices” button on the left side. Here are all your current invoices. Now it is possible for you to view the single invoices and to open the according parcel marks as PDF data. The parcel marks are on the right side beside the invoices under the “Revocation marcs” point. If you want to send your parcel back to us, open the according parcel mark, print it and paste it on the parcel. Now simply give it to your post office.

We can also send your electronic parcel mark via post or E-Mail to you on demand.

To view the PDF, you need e.g. the Adobe Reader, this one can be downloaded under the following address for free: