Shipping costs

Shipping costs within Germany?

If your order value is over 50,- Euro, you won't have any shipping costs unless the product points out any bulky-good-charges or other special charges. At an order value under 50,- Euro, you have to pay 5,- Euro.

Usually we send our products with DHL. After sending, you will receive an e-mail, in which you will find the tracking-code of your consignment. On the webpage http://www.dhl.de you can look at the delivery-status of your package with your zip code and your tracking-code.

If we have to send your order as part-delivery, because of technical or temporally reasons, we will charge you the shipping costs only once.

Shipping costs to foreign countries?

The costs depend on the supplier country and the weight of the package. You have the opportunity to calculate the shipping costs in our shopping basket. To do so, you have to choose the supplier country and the calculation will occur automatically.

If the delivery has a high order value, the shipping will also be free of costs. The limit of a free shipment is 10% shipping charges on the merchandise value. For example:

The shipment is usually made by UPS. In some cases you will have the opportunity to choose between UPS and DHL in your order process. Please note that DHL is cheaper than UPS, but the delivery is much longer.

Delivery to Switzerland and non-European Union-countries?

Swiss customers and non-European-Union-customers do not have to pay the German sales tax (19%) and will receive a net invoice from us. The sales tax will be elated from the particular country, mostly through the customs authority.

Our shipping costs were checked!

The firm mauve offers an independent check for online-shops relating to your shipping costs. Connox received the 'fair-shipping-costs' - test signal as a proof that the shipping conditions were checked and accredited as fair.