There are different ways of finding an item in our online-shop.
1. Search Function
You can use the search bar to directly search for product names, item numbers or other terms such as brand, designer or category.
If the item you're looking for doesn’t show up in the list of results, please look through the other results. Maybe there is a related theme or category that has your item in it.
If you really can't find an item, you can always ask our customer service team. They are available Monday to Friday from 7am to 5pm UK time by telephone on +49 (0)511 300341-0 or by email: email@example.com
2. Top Navigation
The top navigation - the headings at the top of every page - can be used to find your way around the site. Our products are all sorted under these headings.
In "Categories" you can browse furniture, lights, accessories etc. or you can find products by a specific manufacturer under “Brands”.
In "Discover" you can find our newest products, pieces by your favourite designers, or click through to "Rooms" to find inspiration for a particular area of your home.
You will also get a great overview of our whole range of products as you browse.
Most of the overview pages can also be filtered. This means that you can list products by designer, product group, etc. You can also sort products by price and popularity.
Our product pages include a lot of information about colours, sizes and materials of the product, so that you can be properly informed about what you are buying. There's also information about the delivery times of the product you're looking at, so that you know what to expect before you even place it in your shopping cart.
1. Prices and Delivery Times
Under the name and item number of your selected product you will see the price and delivery time. The delivery time is split into "ready for shipping", and shipping duration. It will take to enter our warehouse and the time it will take to reach you. If the article is not “In stock”, directly available, you will find the estimated warehouse income of it and the standard transport time for delivery addresses of Germany. Moreover there is the information about the shipping, meaning – if the product is delivered in an DHL parcel or via freight forwarding for example, this will also influences the final delivery costs.
2. Shopping Cart
As soon as you have decided to buy an item, this one can be placed in the „shopping cart“. The details about purchasing products are here!
3. Wish List
Create your personal wish lists with our wish list function, which you can send to friends or relatives. Find details about the wish list in here!
There are more images of the product you are interested in in our gallery, including close-up and ambience images, as well as images of variations on a product.
5. Selecting a Variable Product
Find an overview of the different variations of a product in our standard assortment. If the edition you are interested in isn't listed, please contact our customer service. They are reachable from Monday to Friday from 7am to 5pm UK time by telephone on +49 (0)511 300341-0 or by email : firstname.lastname@example.org
Find useful information, key-facts and background information about the product you are interested in.
Find specific information about the selected product under the „properties“ title.
After selecting the item you are interested in and placing it in the shopping cart (also look at Select product), you will, of course, be able to continue shopping. You can also simply open the shopping cart to modify it before you pay.
1. You can change the amounts of the desired products,
2. redeem a voucher code,
3. or calculate the shipping costs for the desired delivery country (default: Germany).
Once the sum has been adjusted, you can continue to checkout.
This page is the last step before the order is completed and is divided into four sections:
If you have already purchased something from our shop or are registered for our newsletter, you will have received your customer information via email (email and password), with which you can access your customer account.
If you have forgotten your password, you can request a new one below.
If it is the first time you are ordering from our shop, you will also be able to create a new customer account there. The mandatory fields are marked with the symbol „*“ – these fields must be filled out. The required information includes name, surname, date of birth, street, postcode, city, country, telephone number and email address. Companies from abroad must also include the sales tax identification number (VAT ID).
Moreover you will have the possibility of ordering or cancelling our newsletter by clicking the according field and setting or removing the checkmark.
You can also add a note to your order (like additional information of your address, desired delivery dates or specifications of the ordered goods) in the according notes field.
If you wish to receive your ordered goods at a different address than the billing address, please checkmark the according field as well. After clicking on “continue”, you will have the possibility of writing the desired delivery address on the following page.
If you order something for your company, you will also be able to register as company customer and include the name of the company in the according field.
On the delivery page you have the possibility to change the standard delivery option to, for example, an express delivery,(excluding bulky goods and freight forwarding goods). Find further information about shipping costs and about deliveries here: shipping and delivery helping page.
3. Payment type
There are different payment methods to chose from. Find out more about the different payment methods here: payment helping page.
Please note that all options are not available to every customer. Cash on delivery would not be possible for customers abroad, for example.
The final step before the final order confirmation offers an overview of all the information of the steps before. This is your final chance of checking if everything was correctly introduced in the correct fields! If all the information is correct, please click on the order button and finalize your order. You will immediately receive an information page with the information of your order and with our bank information and the order number if you chose the payment type “prepayment”. You will also receive an order confirmation via email with all the information organized in one document.
We guarantee the lowest price on every article we offer!*
*If you find the same product for a lower price at a different retailer, please let us know. Send us a message including the name of the article, dealer and the correct web-link. Only German companies are valid (for orders from the UK, only UK companies are valid). Please note that the price guarantee cannot be applied to the terms of payment of our competitors.
You will get the product at our shop for the same price as the other retailer! (Exceptions are sale-prices because of a change of the range, bankruptcy, or auctions)
Make a claim for the price guarantee:
Simply order the item. Make sure that you enter the lower price with a link into the "comment box" in the checkout process. This will be reviewed by us; you will get the cheaper price with your order confirmation. Articles that are not in our assortment during that time, cannot be ordered with the price guarantee.
Can I combine the price guarantee with a voucher?
Percentage vouchers (e. g. 10% discount, advantage customers’ discount, premium customers’ discount) and value vouchers (e. g. £10, €10 vouchers) can NOT be combined with price guarantee. The lowest price counts in this case.
You have ordered one or several articles, but changed your mind shortly after? Then you can cancel your order without any problems. Therefore please contact us as soon as possible via telephone +49 (0)511 300341-0. You can also send an email to email@example.com, however the cancellation can be done immediately if you call us.
You can access information regarding your current or past orders in the customer area. After you have registered, you will find an overview of all your orders, vouchers, unpaid orders and invoices. The detailed information, such as order content and shipping numbers, can be found under the relevant sections. You will also be able to print invoices and vouchers in PDF format.